Written by Ken Quigley

March 25 2020

Keystroke is pleased to announce that Act4outlook v4 now supports 64-bit versions of Office, which Microsoft has made the default installation for many months. Previously support for this bitness was blocked by the Act! Software Development Kit (SDK), but with Act! v22 new options are available, and we were able to compile all the functionality of...

Written by Ken Quigley

March 25 2020

Last week we hosted a training session on Act! v22's custom table grouping session. It was exciting for a lot of reasons, not the least of which was I was forced to host it with 5-seconds notice because the original trainer's GoToWebinar crapped out. You can find a recording of the webinar HERE. Anyway, as part of the webinar we introduced a new...

Written by Ken Quigley

March 24 2020

March 23, 2020 8:00 P.M. Office of the Premier For the purposes of this order, businesses include any-for-profit, non-profit or other entity providing the goods and services described herein. This does not preclude the provision of work and services by entities not on this list either online, by telephone or by mail/delivery. Note that...

Written by Ken Quigley

March 24 2020

For years Billy Clark was the guy all Act! technical issues escalated to. Whether you were an Act! Consultant or an end-user, if your technical issue could not be solved by the support reps in Chennai, or the many Level 2 support agents in Scottstdale or Newcastle, you were escalated to Billy - who managed the Scottsdale Technical Support team and...

Written by Ken Quigley

March 23 2020

A few notes about the Act! WebAPI that impact Handheld Contact – API that resellers should be aware of when supporting their clients: Depending on your Hosting provider, your API address may be <database URL>-API/act.web.api or it may be <database URL>/act.web.api. If you’re using Swiftpage hosting, please add the former...

Written by Ken Quigley

March 23 2020

In December last year we announced that Handheld Contact - API would be released in January, and users could look forward to the following features: Faster wireless syncing of contacts, calendars, task lists, opportunities, notes & histories, with instant updates with your device  Fast & easy setup on your devices with no computer...

Written by Ken Quigley

March 18 2020

In an effort to help our customers adjust to the unique challenges of suddenly working from home, Keystroke is making two of our popular online productivity products available free of charge for 3-months. Effective immediately, we’re extending the trials for Book2act.com and Webplanner.com 14-days to 3-months if you sign-up between now and the end...

Written by Ken Quigley

March 17 2020

Take a proactive stance As the world responds to COVID-19 (coronavirus), the most important role for you as a business owner or manager is to protect yourself, your employees, and your customers. You are in a leadership role to guide, direct, and reassure those who work for you and those who count on you for products or services. A responsible...

Written by Mike Muhney

March 17 2020

How to Build Your Reputation: As much of the focus of this centers around perception vs. reality – most especially from the viewpoint of the observer rather than ourselves – it is imperative to understand the manner in which you present yourself in every respect: appearance, demeanor, tone, body language, friendliness, comfort, etc. These various...

Written by Ken Quigley

March 16 2020

As a business owner, I understand that my team is looking for me to be proactive in navigating through these challenging times, and I'm working hard to be worthy of that trust. Internally, our response on Friday was to distribute our COVID-19 policy to all employees, circulate a survey to gather as much input as possible on how to proceed, and...