Written by Mike Muhney

April 09 2020

Underscoring everything we do, everything we purpose, everything we achieve is the viewpoint and attitude with which they all spring. Despite the fact that some things ought to be, well, simply innately understood more often than not they aren’t. Confusing and unexplainable as that may be, it invites a reorientation to common sense fundamentals...

Written by Ken Quigley

April 06 2020

When you're in the software business you come to learn the difference between a customer and a client. A customer will purchase products from you as it suits their interests, and there is seldom any "value add" service involved in the transaction. In fact, most vendors are aware that "customers" will shop elsewhere if there is any perceived...

Written by Ken Quigley

April 03 2020

April is AMA month here at Keystroke as we host weekly 1-hour training sessions on the power of Act! Marketing Automation, and how it can help grow your business and fill your sales funnel. Each of these weekly webinars are recorded, and posted HERE for those that can’t make the live sessions. All classes at on Thursdays at 3PM EST, and normally...

Written by Ken Quigley

March 29 2020

On Monday March 30th one of the most proficient AMA support reps in the industry, namely Billy Clark (formerly of Swiftpage) joins our support team, complimenting two professional graphic designers, three web developers, and a sales team that has sold more subscriptions of Act! Marketing Automation than nearly everyone else combined. Needless to...

Written by Ken Quigley

March 25 2020

Keystroke is pleased to announce that Act4outlook v4 now supports 64-bit versions of Office, which Microsoft has made the default installation for many months. Previously support for this bitness was blocked by the Act! Software Development Kit (SDK), but with Act! v22 new options are available, and we were able to compile all the functionality of...

Written by Ken Quigley

March 25 2020

Last week we hosted a training session on Act! v22's custom table grouping session. It was exciting for a lot of reasons, not the least of which was I was forced to host it with 5-seconds notice because the original trainer's GoToWebinar crapped out. You can find a recording of the webinar HERE. Anyway, as part of the webinar we introduced a new...

Written by Ken Quigley

March 24 2020

March 23, 2020 8:00 P.M. Office of the Premier For the purposes of this order, businesses include any-for-profit, non-profit or other entity providing the goods and services described herein. This does not preclude the provision of work and services by entities not on this list either online, by telephone or by mail/delivery. Note that...

Written by Ken Quigley

March 24 2020

For years Billy Clark was the guy all Act! technical issues escalated to. Whether you were an Act! Consultant or an end-user, if your technical issue could not be solved by the support reps in Chennai, or the many Level 2 support agents in Scottstdale or Newcastle, you were escalated to Billy - who managed the Scottsdale Technical Support team and...

Written by Ken Quigley

March 23 2020

A few notes about the Act! WebAPI that impact Handheld Contact – API that resellers should be aware of when supporting their clients: Depending on your Hosting provider, your API address may be <database URL>-API/act.web.api or it may be <database URL>/act.web.api. If you’re using Swiftpage hosting, please add the former...

Written by Ken Quigley

March 23 2020

In December last year we announced that Handheld Contact - API would be released in January, and users could look forward to the following features: Faster wireless syncing of contacts, calendars, task lists, opportunities, notes & histories, with instant updates with your device  Fast & easy setup on your devices with no computer...