Written by Ken Quigley

October 28 2020

Regardless of which industry you’re in, 2020 has been a challenging year. The same can certainly be said for us at Handheld Contact, which saw us invest heavily in new syncing technology only to see the world suddenly become less mobile in March. Now that we’re seven months into this new world order, we’ve learned to adapt and to slowly improve...

Written by Ken Quigley

October 15 2020

Swiftpage is extending the Renewal Deferred Payment Program that was launched in March to assist Act! customers with their renewal payments during this challenging time. The program will remain in place through December 31, 2020. If customers are unable to fulfill their standard renewal payment schedules, they should reach out to their resellers...

Written by Ken Quigley

October 14 2020

In March of this year Handheld Contact released “Handheld Contact API” for IOS users, and it changed how our customers viewed mobile access for Act!. Handheld Contact API delivered more updates of more data, faster, and across more devices than ever before, and all with no desktop software to install or configure. Setup was simple and most users...

Written by Mike Muhney

October 01 2020

For many years now there has been a near total –no, let me correct that – total focus on the customer. Customer Relationship Management (CRM) systems, contact managers, Rolodex’s (yep, they’re still around), notes on business cards and notepads, etc. are all designed to help facilitate a better focus on the customer and prospect. You know, the...

Written by Ken Quigley

September 30 2020

It's that time of year again, and Keystroke is excited to announce our 5th annual “Actoberfest” "salebration". This year is our biggest promotion ever as we offer 25% discounts on 3 different add-on products each week for the whole month, with a surprise Act! sale for the second half of October (to be announced at the October 15th webinar)! The...

Written by Ken Quigley

September 30 2020

The new Act! SaaS service is a multi-tenant architecture with Single Sign-on Service that is the fastest online version of Act! ever released. SaaS, which stands for Software-as-a-Service, is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. The Act! SaaS is a completely...

Written by Ken Quigley

September 23 2020

Over the last couple of years, a lot has changed in the Act! world. With the introduction of Act! Marketing Automation, the sunsetting of Swiftpage eMarketing & Act! eMarketing, Support Policy changes, and the soon to be released SaaS solution, there has been a lot to keep track of. And as exciting as many of these changes are, much gets...

Written by Ken Quigley

September 02 2020

In 2014, we introduced our popular VIP support plans, and since then, we've added several new tiers called VIP +, VIP Diamond, and finally VIP Diamond Plus. The difference between the support levels was either the quantity or the quality of service. When we introduced Orange Care in mid-2016, we chose to offer a single level of service, so...

Written by Ken Quigley

September 01 2020

As we finish up the summer and heads towards Labour Day, we continue the tradition started in August with a new "Keystroke Featured Product of the Month". There is nothing new about this concept, except that we'll be centering all our marketing, promotions and free training webinars around each month's featured product, while offering a 25% off...

Written by Mike Muhney

August 31 2020

As is so often the case, there are no absolutes when it comes to engaging with people as it pertains to your business. It seems, after all, that in that area it is and always will be a double-edged sword that could significantly help you succeed but within it also has the seeds of damaging, if not destroying altogether, your best laid plans and...