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Category: News
Written by Ken Quigley
September 23 2020
Over the last couple of years, a lot has changed in the Act! world. With the introduction of Act! Marketing Automation, the sunsetting of Swiftpage eMarketing & Act! eMarketing, Support Policy changes, and the soon to be released SaaS solution, there has been a lot to keep track of. And as exciting as many of these changes are, much gets...
Category: News
Written by Ken Quigley
September 22 2020
Whether you're an existing Act! Pro v22 customer who needs more licenses, or a past Act! Pro customer who missed their chance to upgrade, or even a past Act! Premium customer who wants to upgrade to a newer version of Act!, but avoid the subscription fees, ... We've got some great news! As many of you remember, back at the end of June 2020...
Category: News
Written by Ken Quigley
September 02 2020
In 2014, we introduced our popular VIP support plans, and since then, we've added several new tiers called VIP +, VIP Diamond, and finally VIP Diamond Plus. The difference between the support levels was either the quantity or the quality of service. When we introduced Orange Care in mid-2016, we chose to offer a single level of service, so...
Category: News
Written by Ken Quigley
September 01 2020
As we finish up the summer and heads towards Labour Day, we continue the tradition started in August with a new "Keystroke Featured Product of the Month". There is nothing new about this concept, except that we'll be centering all our marketing, promotions and free training webinars around each month's featured product, while offering a 25% off...
Category: Open Mike
Written by Mike Muhney
August 31 2020
As is so often the case, there are no absolutes when it comes to engaging with people as it pertains to your business. It seems, after all, that in that area it is and always will be a double-edged sword that could significantly help you succeed but within it also has the seeds of damaging, if not destroying altogether, your best laid plans and...
Category: Act! Tips
Written by Ken Quigley
August 30 2020
Top 20 Most Popular Articles (in order from most to least popular) from http://help.act.comFrom the first half of August 2020 How to Reset IIS (Internet Information Services) Error: "Server Error in '/' Application. Runtime Error Description: An application error occurred on... How do I upgrade, add, or remove features from my Act! emarketing...
Category: Act!
Written by Ken Quigley
August 30 2020
Occasionally, customers exceed their email sending limits and in future releases, we will include messaging within AMA, to alert customers when this occurs and provide self-serve options for them to instantly upgrade their packages. In the meantime, in cases where these overages are linked to an Act! Consultant, Swiftpage Account Managers will be...
Category: General
Written by Ken Quigley
August 29 2020
Dr Spock once opined that the needs of the many should reliably outweigh the needs of the few.  I'm not sure if Swiftpage had this Spockian principal in mind when they recently decided to prioritize product development over technical support, but it would make sense if they did. Read more about this support policy change HERE The truth...
Category: News
Written by Ken Quigley
August 28 2020
Swiftpage has announced a major change in their technical support policy, and customers should take note as these changes will impact those who do not have a paid support plan in place. Here is the policy statement below: As part of our commitment to deliver a consistent, streamlined support experience to all of our customers, we are introducing...
Category: Actcessories
Written by Ken Quigley
August 28 2020
When we released the original Act4outlook five years ago, we had no idea it would become the highest selling Act! add-on of all time. Along the way we had to contend with SDK (Software Development Kit) limits in trying to support 32 and 64-bit versions of Office, and then Act! V22 came out, and we were able to leverage changes in that version to...

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Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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