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About Keystroke

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Orange-Plant.jpg
Twenty years of hard work
has certainly born fruit.
keystroke-crew.jpg

An Apeeling History of Growth

Humble Beginnings

Keystroke was founded in 1994 primarily as a local technical sales & services company. In 2004, Keystroke transitioned their business focus to database and web solutions that helped teams be more productive, accountable and organized, with Act! being the most recommended solution.

Business Focus


Act! software consulting allowed us to leverage our networking experience to provide people access to their mission critical customer data from anywhere in the world. What's more, our decade's worth of experience in web hosting proved to be an effective springboard to our database hosting.
The Act! Hosting service allowed customers to take advantage of Act! without the need to invest heavily in the network infrastructure to support it. After only a few short years, Keystroke became the Act! Master Distributor for Canada and the exclusive Act! hosting provider for Canadians.
 
Through many business acquisitions, hard work, and a clear vision, Keystroke became the #1 Act! Reseller in the world in 2015, with almost 30 Act! consultants employed or under our management, spread across three counties. Along the way we've also devloped our own line of Act! products, simply known as the "Act4" product line. The Act4 line focuses on industry verticals such as real estate, wealth management, mortgage brokers, tech support, subscription management, and even the world's only integration between Act! and Hubspot.
 
With our acquisition of Contactik in mid 2016, the Canadian French distributor for Act!, Keystroke can now offer services in both English and French, as well as boast between 2-3x the sales of nearest world wide competitor.

There was no IT in team, until now...

Whenever you call our office, you will reach an individual, but whoever you speak with is part of the same Keystroke Team. It may sound hokey, but we really are united in our commitment to servicing you, and stronger for our collective expertise. 
Every week we conduct technical training sessions to ensure we all benefit from each other's knowledge, and our ticket system is populated daily with solutions that the other technicians can draw upon to serve you better and faster. That said, a team is still comprised of people, and we'd like to introduce you to some of ours.

Toronto Office

 (including remote employees)
Ken QuigleyPresident & Founder (ACC)
Ext. 301
Prior to starting Keystroke in 1994, Ken earned a degree in Political Science, which he insists is relevant to his career. Ken is certified as an MCSE, Act! Consultant, Act! Premier Trainer, and a Quickbooks Pro Advisor. He was also a member of Toronto Real Estate Board for 21 years.
James PaulusOffice Manager (ACC)
Ext. 302
James was assimilated into the Keystroke collective in 1994, joining right out of high school. James is the office manager, and responsible for accounting, operations, and inventory.
Michael KadlubAct! Support Manager
Ext. 310
Michael joined Keystroke in January 2016 as our support manager, having worked as the senior Act! Consultant at one of our larger competitors for 8+ years. Having been Act! Certified since 1997, Michael is based in Cleveland, is a rabid Cavalier, Indian, and Brown's fan.
Nav JagdatAct! Sales & Consultant
Ext. 306
After a year of working as an Act! consultant & support manager, Nav was transitioned to sales, where he uses his considerable technical skills to help scope customers CRM needs better. Nav's personal life is often filled with sports, as he is a die hard Blue Jays fan.
Greg Davis, the SQLAct! Support
Ext. 329
Greg recently joined us from Swiftpage, where he sold and supported the Act! product for over 12-years. Greg's is adored within the Act! community for his breadth of Act! knowledge and eagerness to help others with their technical needs, and is a perfect addition to our support department.
Sarfraz HabibSenior Accountant
Ext. 327
Sarfraz is a senior account who joined our team in late 2016. His accounting experience has proven invaluable in guiding Keystroke's internal fiscal policies.
Matt PattersonSales Manager
Ext:# 311
We first met Matt when he joined Sage as an Account Executive back 2010, and then later Swiftpage when they purchased Act!. Needless to say, when the opportunity to along to assimilate Matt into our Collective, we jumped at it. In late 2016, Matt was promoted to Sales Manager.
Ahsan KhalidChief Technology Officer
Ext: #321
Ahsan Khalid is our CTO, and master of all things technical. He handles support calls, networking, and software development. If we need Act! to do something it can't do out of the box, Ahsan builds it. If you're using one of our Keystroke Accessories, Ahsan likely built it.
Sazzad KamalMobile Developer & Project Manager
Sazzad (pronounced "Shejat") joined us from Handheld Contact where he was a mobile developer & server specialist for a decade. Sazzad works mostly in Android development and our middleware.
Orange BallsMoral Support
The orange balls are a staple at Keystroke, with a large collection of them scattered about all four of our offices. They were originally purchased for a SOHO event that had a much smaller turnout than expected. Now the team just throw them at each other. The orange balls are great for morale.
Joe MossaSupport Coordinator
Ext. 328
Joe's job may not seem exciting, but customers love him. He's the traffic cop for all support inquiries, and makes sure calls our routed to a technician quickly. He also manages our website chat service.
Mark DoubroughAct! Support
Ext. 309
This is Mark's second's second tour of duty with Keystroke. Mark has been certified as an Act! Consultant twice, and works in frontline Act! support.
Franzis LabaoDigital Marketing Director
Ext. 330
Franzis joined our team in 2018 to help with our online marketing. He has an extensive background in SEO, SEM, website design, and social media. If you're seeing more of us online, Franzis has likely had something to do with it.
Bhavin AhiriOS Developer
Bhavin is on our IOS development team for Handheld Contact. He was just recently assimilated, so we don't know any of his bad habits yet, but we're looking.
Venkata Maniteja NandamuriSr iOS Developer
Venkata (a.k.a.. "Tayja") is our new Senior iOS developer, and the latest to be assimilated into the Keystroke Collective. Tayja is a serious, no-nonsense developer that is obsessive about security, product performance, or correct protocols. We intend to loosen him up when he's done with HHC.
Suzanne Patterson
Ext. 325
Customer Care
Suzanne is our customer care manager, and head of the "Keystroke Koncierge". Suzanne will be the first person you hear from after you buy Act! from us, as she reaches out to make sure you have everything you need to Act! better, fast.

Montreal Office, Quebec

(Sales & Support available in English & French)
Marc NortonSVP (ACC, APT)
Ext. 221
After 11 years working to build a team presence in Montreal to offer a French service to Act! customers in North America, Marc joined Keystroke in July 2016. Marc is an Act! Certified Consultant (ACC) and remains the only French speaking Act! Premier Trainer (APT) in North America.
Jean-Noel SantosAct! Sales,
Ext. 262
Jean-Noel joined Keystroke in June of 2018, and brought with him a rich sales history. It wasn't long before we saw him make more calls than the rest of the sales team combined, and quickly become one of our bigger producers.
Jia Kai ZhangACT! Support (ACC)
Ext. 272
After four years of technical support for all kinds of computer issues from paper jams to code debugging, Jia Kai now focuses on Act! support and provides support to both our English and French speaking clients.
Amanda BolahAct! Support (ACC)
Ext. 303
Amanda Bolah joined the Keystroke team mid 2009, and brings with her almost 10 years of IT experience in both Canada and the US. Amanda is an Act! Certified Consultant, and recently was promoted to Act! Hosting Manager.
Silvia WuAdmin & Sales,
Ext. 225
Silvia joined our Montreal team in the summer of 2016 to assist with administration and sales support. Silvia seemed shy at first, but has proven to be a ferocious advocate for customers and is quick to deliver information our customers need for their accounts.
Violeta SaavedraSales & Admin Support,
Ext. 223
Violeta is on her second tour of duty with Keystroke, as she is scheduled to return in December 2017 after having taken some time off to return to school. Violeta is as helpful and efficient around the Montreal office as she is lovely, and brings sunshine into any room she is in.
Kossivi AfangloAct! Support
Ext. 273
Kossivi joined our French support team in June, and works also on internal IT support for our team.
The couchMoral Support
The couch has been a staple at Keystroke dating back to the early Contactik years. Staff love it's supportive character, and ability to be both firm and soft as needed. The couch has also been known to provide overnight support for staff working late.

Kitchener Office, Ontario

(Mostly Handheld Contact & Act4work.com staff)
Victor KrahnSVP & KPP/ADPP Manager
Ext. 702
Vic joined Keystroke when we merged with Handheld Contact, where he was the CEO for over a decade. Vic continues to manage the Kitchener office, as well as head up Act4work sales.
Adrielle KrahnHHC Sales & Admin
Ext. 710
Adrielle works out of our Kitchener office handling HHC sales & administration, and is one of the many Krahns working for Keystroke.
Jamie YoungAct! Sales & Support
Ext. 703
Jamie joined us from Manulife, where he worked for many years as a technical support rep. Jamie used his extensive history in wealth management to contribute to the development of the Act4wealth product, and joined us to work in its' sales & support.
Craig StryboschHHC Support
Craig joined us from HHC, and works as the primary HHC support specialist out of our Kitchener office. Craig has a large collection of super hero paraphernalia that consumes most of the wall space around his desk.
Katerina TerzievaHHC Development
Ext. 707
Katerina joined us from Handheld Contact where she has served as a long time developer of mobile apps. Katerina is chiefly involved in Android & Blackberry development, and also works on the HHC Windows console.
The IOS Beta TesterCannon Fodder
Old faithful has been with Handheld Contact for a few years now, and has survived (barely) more than it's share of beta testing. In fact, this poor unit has been kicked, stepped on, thrown,and cursed at more times than any of us can count - and that was just after we released 7.2.

Salem Office, Oregon

(Act! sales, support, and development)
Greg FerberMaster of Code
Ext. 501
Joining us as an experienced Act! Certified Consultant who also worked at Sage in technical support, Greg Ferber has been programming since age 5. He is now recognized as one of the top programmers working with Act! Greg has been very busy with projects for customers, assisting other Act! Consultants, as well as helping with our own branded suite of Act! Add-On products.
Jason MurphyHosting Manager
Ext. 502
Jason joined the team in July of 2017, and after working in sales and support, was given the task of managing the hosting department.
Erik SmetanaAct! Support
Ext. 503
Erik provides technical support for all of our Act! customers with Act! and Act! hosting related issues. Erik is also especially adept at helping with our Act! add-ons
Kevin RyanWeb Development
Ext. 504
Kevin is the last DesignR1 former employee to be assimilated into the Keystroke collective, and quite possibly the happiest - judging from his ever present smile. Kevin joins an already large development team, where he will be chiefly responsible for developing web solutions like Webplanner.com.
Duane AndersonDevelopment
Duane joins us from ASDS Computer, where he was the chief developer for many years, producing products like MigrateAdmin, FaxAdmin, MergeAdmin, etc.
The chairsMoral Support
Truthfully we can't take much credit for this small team of support professionals, but these stylish chairs are well used in the Oregon office, and even more loved by their riders. With great racing colours and sleek design, these fashionable chairs add class to the "bunker".

Happy customers are the best advertising

Every customer is important to us, but sometimes it's worth noting the more high profile organizations that have trusted us to deploy Act! for them. The below is a short list of customers we've deployed in the last few years, and have upgraded more than once with us.
CreativePlanning.jpgInvestorsGroup.jpgManulife.jpgBrampton.jpgJanPro.jpgAECL.jpgGoTouchDown.jpgHomeHardware.jpgAlbarrie.jpgWoeller.jpgInvis.jpgToronto.jpgCanadien.jpgAudi_Altram.jpgOriana.jpgCIBC.jpgHibar.jpgCanAM.jpgSchoolBoardsCo-op.jpgAssante.jpgHollisWealth.jpgNorbram.jpgOttawa.jpgCunningham.jpgEvanov.jpgColdwellBanker.jpgOntarioAerospace.jpgNationalArtCentre.jpg

Sometimes even IT people blush

Everyone likes to have their hard work acknowledged, and we're no different. We always work hard to earn and keep your business, but sometimes when we go above and beyond the call of duty, customers take the time to write us a thank you.
The list below is but a few of those we've gathered over the years. If you're a customer with a recent positive experience working with us, please feel free to pump our tires, as well. We'd love to hear from you.

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

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