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Category: Act! Tips
15 August 2019
All Act! Users at one time or another have launched Act! only to discover nothing will work because SQL isn’t running. In recent years Act! learned to notify users of the issue with a pop-up, but this still left users to figure out how to solve the issue. The most common method for fixing this was from the Windows Services Console, and required...
Category: Act! Tips
10 August 2019
Have you ever joined a gym with the best of intentions? You plunk down your membership fees and this time you are really going to do it. A year later, your renewal comes up and you realize that you didn’t benefit at all by making that financial commitment. I think we have all done something along those lines. The same pattern applies to a large...
Category: Act! Tips
31 July 2019
Managing memberships, client subscriptions and contracts In years gone by when we were asked whether Act! was suitable for managing memberships or client subscriptions & contracts online, the answer was typically “not yet”. However, with advances in the Act! Web API and some of the recent innovations we’ve implemented internally to serve our...
Category: Act! Tips
31 May 2019
Act! Growth Suite is proving to be an excellent value for our customers, and many are taking advantages of the discounts being offered for the rest of June (see HERE for promo details). However, regardless of the excellent savings to be had, customers should NOT assume that Act! Marketing Automation is an unfettered license to hunt.  Like with...
Category: Act! Tips
16 May 2019
In late 2018 when Swiftpage introduced their new product licensing system (, the transition for most users went smoothly, with few noticing much difference between the old system (Protexis) and the new. There was one important difference, however, that we’d like to explain because it could end up costing customers money if their...
Category: Act! Tips
05 April 2019
Since Act! Marketing Automation was released last November, there has been a lot of discussion about the comparative benefits of the different tiers of AMA. So much so, that many prospective subscribers had trouble understanding where the benefits of one tier ended and the next began.   While Keystroke has put together a fairly exhaustive...
Category: Act! Tips
31 March 2019
If you are planning on upgrading to Act! v21, we suggest that you read the following list of tips to ensure a pain-free conversion. Do you have your v21 licence? Ensure that you have your v21 license key before you upgrade. If you are a current Act! Subscriber, or purchased Act! Pro v21 after 1st November, you may have already received your...
Category: Act! Tips
08 February 2019
Important Note: Act! v21 installs and uses Microsoft SQL Server 2014 Express as its database engine. If you are upgrading from a version of Act! that used Microsoft SQL Server 2008 R2 (Act! versions 2011 (v13), 2012 (v14), 2013 (v15), v16, or v17.0) and you are or will be using remote databases, it is strongly recommended that you read the...
Category: Act! Tips
07 February 2019
Did you know you can search all phone, address, and email fields at once? A little known feature in Act! is the “any” field. Not to be confused with the “any key”, the “any” field allows you to search all email fields, or all phone fields, or all address fields at one time. The process is simple, click Lookup from the drop-down menu, select...
Category: Act! Tips
27 April 2018
What is the GDPR?The GDPR applies to the use and storage of personal information of European citizens from 25 May 2018. All organisations world-wide need to comply with them if they want to comply with European law. The GDPR has an organisation-wide impact and this document explains how Act! can help an organisation to comply. The General Data...

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408

Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed