Have a policy question?
Keystroke will honour the refund policy of the different software manufacturers we represent, provided the customer's reasons for return fall within the manufacturer's return/exchange guidelines.
Act! Purchases & Subscriptions:
Swiftpage does NOT offer refunds on Act! license purchases or subscriptions (ie., Act! Pro or Act! Premium, or Act! Growth Suite), unless otherwise stated in your applicable agreement with Swiftpage or its affiliates or as mandated by statute, regulation, or law.
Keystroke does NOT automatically renew Act! subscriptions unless explicitly requested to do so by the customer with negotiable payment provided in advance. All renewals are invoiced 30-days before renewal date and delivered 60-days in advance. It is incumbent on our subscribers to pay their account prior to their renewal date to avoid cancellation of their account.
In the event of account cancellation, any loyalty or quantity discounts for these accounts would consequently be forfeit, and a new account would have to be established at the current subscription rates to restore service. This account restoration process may involve other disruptions, so we encourage everyone to use the advance notice we're provide to process subscription renewal payments on time, or use our online payments service at www.keystroke.ca/en/payments.html when necessary.
For more information on Swiftpage's return policy, the makers of Act!, please click HERE.
We generally do not refund or exchange in these circumstances
- Just because you made a 'mistake' when ordering.
- Just because you changed your mind after ordering.
- The hardware or software you purchased did not meet your intended business use. Keystroke never guarantees "fitness of use", as this determination is incumbent upon the customer to investigate.
- Refunds of technical support plans just because you never ended up needing support.