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Category: Act! Tips
Written by Ken Quigley
May 01 2024

It's the first of the month, and a few Act! Marketing Automation users are likely waking up to their email send quotas being reset. Each tier of AMA has different send limits, and active campaigns that attempt to send further emails will be placed into a hold status. To release from hold, you will need to upgrade your tier, purchase additional sends, or wait until the beginning of the month.

On the first day of each month, those send limits get reset, allowing the users to release emails from past campaigns that were held by Act! for being over quota.  If you're one of those users in this situation and would like to release these emails so your campaigns can continue, please follow these easy steps:

  1. Go into AMA and drill into the campaign in question, and select the appropriate email step
  2. Then select Manage Subscribers and click Go.
  3. In the action menu you will see Release Hold.
    That's it.

If you cannot wait for the month to reset and need to send further e-mails within the month, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. , and we'll provide you a prorated quote for additional send blocks or options to upgrade AMA tiers. Please note that the free AMA Basic only supports upgrading to 10K monthly sends.  Please see the following breakdown of AMA tiers and sends.

  • AMA Basic (2500 sends)
  • AMA Select (25,000 sends)
  • AMA Complete (50,000 sends)
  • AMA Advanced (100,000 sends)
    • Additional blocks of 2500 can be purchased for each tier for only $180 per year (quantity discounts apply)
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