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Category: Open Mike
Written by Mike Muhney
May 02 2021
First, some background… ACT! was conceived over a brainstorming breakfast on July 4, 1986. At that breakfast, not yet able, nor necessary, to have a name for it yet it was codenamed YES! – an acronym that stood for Yes Everybody Sells!. Thus, it began as an acronym/name that identified its raison d’être. Its immediate “oomph” was meant to be...
Category: Open Mike
Written by Mike Muhney
February 11 2021
At the end of the day, no matter who you are or what you do, your life revolves around other people whether business or social (which themselves seem to be becoming more blended as time passes). In order to realize the full orbital network value of that fact a fundamental shift of perspective needs to occur. I especially appreciate it when someone...
Category: Open Mike
Written by Mike Muhney
October 01 2020
For many years now there has been a near total –no, let me correct that – total focus on the customer. Customer Relationship Management (CRM) systems, contact managers, Rolodex’s (yep, they’re still around), notes on business cards and notepads, etc. are all designed to help facilitate a better focus on the customer and prospect. You know, the...
Category: Open Mike
Written by Mike Muhney
August 31 2020
As is so often the case, there are no absolutes when it comes to engaging with people as it pertains to your business. It seems, after all, that in that area it is and always will be a double-edged sword that could significantly help you succeed but within it also has the seeds of damaging, if not destroying altogether, your best laid plans and...
Category: Open Mike
Written by Mike Muhney
June 11 2020
As the Co-Inventor of ACT!, the product that literally created the software category known as Contact Managers, and is the product that has been acknowledged as the catalyst that started the entire CRM industry, you might expect me to be pro-CRM. I’m not. As is the case with so many things in life, we as people are often more likely to point the...
Category: Open Mike
Written by Mike Muhney
April 23 2020
If you are like most people, you want a more successful life – be that in your career, your recognition from others, your social network, etc. And, for the most part, perhaps you are applying yourself such that you believe your journey of improvement is taking you towards your definition of success.  But let’s take a look at yourself from...
Category: Open Mike
Written by Mike Muhney
April 09 2020
Underscoring everything we do, everything we purpose, everything we achieve is the viewpoint and attitude with which they all spring. Despite the fact that some things ought to be, well, simply innately understood more often than not they aren’t. Confusing and unexplainable as that may be, it invites a reorientation to common sense fundamentals...
Category: Open Mike
Written by Mike Muhney
March 17 2020
How to Build Your Reputation: As much of the focus of this centers around perception vs. reality – most especially from the viewpoint of the observer rather than ourselves – it is imperative to understand the manner in which you present yourself in every respect: appearance, demeanor, tone, body language, friendliness, comfort, etc. These various...
Category: Open Mike
Written by Mike Muhney
February 27 2020
A Matter of Perspective The mind is an amazing vista. On the one end it can be an impossible battlefield fraught with doubt, fear, uncertainty, etc. On the other end it can hold unlimited potential of opportunity and success. The headline of this article itself shows that by making some fundamental and essential repositioning of our thoughts what...
Category: Open Mike
Written by Mike Muhney
February 12 2020
You’ve got to love technology for what it has facilitated for each of us who would otherwise never have had access to various things beyond our wildest imagination. Put simply, today’s mobile user can employ the power of their smartphones and tablets toward developing not only more, but more effective relationships. Meaningful business comes from...

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Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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