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Category: General
Written by Ken Quigley
June 15 2020
Recent evidence has shown that world pandemics, civil unrest, and a tanking global economy has not deterred email scammers one iota. Anyone that naively thought that these fraudsters would be swayed by a conscience have misunderstood their foe. These people are criminals, plain and simple, and as such prey upon people's vulnerabilities, so these...
Category: Marketing
Written by Ken Quigley
June 12 2020
When Billy Clark first joined Keystroke in late March of this year, we knew it was just a formality for him to become a MaaS Certified Consultant. He was, after all, one of the leading authorities in Act! Marketing Automation in the world, and the guy most Act! Consultants got escalated to for troubleshooting when he was with...
Category: Open Mike
Written by Mike Muhney
June 11 2020
As the Co-Inventor of ACT!, the product that literally created the software category known as Contact Managers, and is the product that has been acknowledged as the catalyst that started the entire CRM industry, you might expect me to be pro-CRM. I’m not. As is the case with so many things in life, we as people are often more likely to point the...
Category: News
Written by Ken Quigley
June 02 2020
ATTENTION: (June 15th, 2020) Swiftpage has advised that a hotfix will be released on Friday, June 19th which will address some identified issues with the new refactored Outlook integration. Keystroke is advising v22 users to wait for this hotfix before updating. Users looking to upgrade from previous Act! versions, namely v21 or older, can...
Category: Marketing
Written by Ken Quigley
June 01 2020
The #1 Factor for Inbox PlacementInbox placement is instrumental to email marketing effectiveness, so it makes sense to manage the influencing factors. Inbox placement is largely determined by your sender reputation, and whether or not the recipient server correlates your past email behavior with unwanted email. Obtaining explicit...
Category: News
Written by Ken Quigley
May 31 2020
On July 1st of this year, licenses of Act! Pro will no longer be sold by Swiftpage. All existing supported versions will continue to work, but no new ones will be available for purchase. This may come as a surprise to some, but It’s been a long journey to get to this point. Back in 2005, in the first year of Sage’s ownership of the Act! product...
Category: Blog
Written by Ken Quigley
May 25 2020
When I was first certified in Act! back in 2008, I remember how scared I felt trying to solve everyone’s Act! problems, big or small. I felt reasonably confident in what I knew back then, but it seemed every day I encountered something new that forced me to spend hours of unbillable time researching a solution. As frustrating as that was, I also...
Category: News
Written by Ken Quigley
May 11 2020
The Keystroke VIP Club is an annual membership that was inspired by new Act! customers needing some initial "kick start" help with their deployment or upgrade, but hesitant to engage a consultant for fear of the cost. It was the first support plan ever introduced at Keystroke, and thousands have been sold since we launched the program in...
Category: Act!
Written by Ken Quigley
May 10 2020
Over the last 7-weeks, many of our customers have been contacting us to discuss how we can help their business stay in touch while working from home. Here are some tips to help you get the most out of Act! when you or your team need to work remotely. As an active subscriber using Act! on your desktop or laptop, there is a feature available that...
Category: News
Written by Ken Quigley
May 01 2020
Starting in May, Keystroke will begin hosting monthly virtual Town Halls every third Thursday featuring two of the most prominent Act! experts in North America, namely Michael Kadlub (Keystroke support manager) and Billy Clark (Senior support rep & AMA specialist). The hosts will, of course, observe appropriate physical distancing during the...

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Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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