Our Mission Statement
"To inspire & support our client's ongoing success through quality software solutions."
Questions about what is included in the Keystroke Koncierge Program
It’s a cliché for companies to say they’re committed to customer service, when most don’t invest in the staff to deliver it. That form of lip service is unworthy of the faith our customers have placed in us, which is why we've added a dedicated Customer Care Manager to our team, whose chief responsibility is to welcome new customers with the information they need to start using Act! properly, and ensuring they get access to the quick-start support and ongoing education needed to get the most from Act!.
This initiative is part of the Keystroke “Koncierge” Program, and we think it sets us apart from all other Act! resellers, including Swiftpage. Yes, we're having a bit of fun with the alliteration, but the commitment is sincere, and is comprised of six main components.
The Koncierge Program - Six Steps to Success
The first part of the Keystroke Koncierge Program is the welcome. Each new Act! customer is guided through a 12-step process to implement Act! into their business, and ensure they’re aware of the many resources available to them.
This person will be helping to explain the support resources, download links, hosting information, mobility options, add-on sites, and account information, as well as being that vital first point of contact, so you can focus on making the most of your new CRM investment.
The second part of the Keystroke Koncierge Program is the free 30-minute CRM assessment with all orders of 5-seats or more, a $100 value, which provides 30-minutes of level #3 database and goal review to ensure you're business is pointed in the right direction.
This consultation can include recommendations on automation, mobility, time-saving addons you might not have otherwise known about, or simple customization that gets you where you want to go faster.
There are three essential gifts that make up this part of the Keystroke Koncierge Program.
The first is the Keystroke Account Manager (KAM), which is our exclusive utility for managing your software & support contracts, as well as offering many other useful calculators, chat, news alerts, and help resources. The KAM is available in IOS and Android.
The second is the “Keystroke Welcome Kit”, and is comprised of many useful add-ons that we’ve developed to improve the efficiency and enjoyment of using Act! All of these utilities are at available in a single, easy-to-use installer, and is our gift to you.
The third gift is Handheld Contact Lite, which provides you a free mobile rolodex of all your contacts on your phone, enabling you to look-up contacts quickly & easily, and then call, SMS, email, and even map them with a single click.
Our approach to customer follow-up is comprised of two methods.
The first is monthly newsletter's and free training webinars. Each month our customers are updated on all the important developments in the Act! world with our Keystroke Newsletter, as well as invited to our monthly training classes on Act! products & add-ons.
The second is by phone. Each of our new customers will receive no less than three follow-up calls during the first year of subscription to ensure you have everything you need. As part of our post-purchase workflow automation, these are automatically scheduled when your new Act! subscription account is created.
Receive up to six emails in the first year explaining all the resources available to you to get the most from your Act! Subscription. This information can include free training and support resources, valuable information on relevant Actcessories, Emarketing benefits of subscription, Support plan options, and product features you may not be aware of.
During the course of the first year we host regular monthly webinars on how to get the most from Act!. A key part of this plan is introducing our customers to Act! add-ons, which are quite simply the most efficient way for you to get the most out of Act!.
Keystroke is the #1 developer of Act! add-ons in the world, with over one hundred products in the marketplace. Whether you're looking for industry verticals, productivity tools, admin utilities, or even leading business integrations, Keystroke has an app for that.
Visit the Keystroke Marketplace to learn more about our products & services.
We’re proud to say that Keystroke is the #1 Act! reseller in the world, but we’re also committed to ensuring that good sales never get in the way of good service, and it's this commitment that inspired the "Keystroke Koncierge Program".
For a list of other membership benefits, please feel free to email us at firstname.lastname@example.org and someone from our retension team will get back to you shortly. You can also review the different support options in the left margin of this page to see which ones right for your business.