Our Mission Statement
"To inspire & support our client's ongoing success through quality software solutions."
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Thank you for purchasing Act! - the #1 Contact & Customer Manager since 1987. As Act! Consultants, we encourage all our customers to use us as resources to get the most out of their CRM investment, but there are many other great resources we want you to be aware of, as well.
Whether you're a new or upgrading Act! user, take advantage of these self-service resources designed to help you get up and running quickly and easily.
Keystroke and Swiftpage offer many free self-help resources to assist you in getting up and running with Act! quickly and cheaply.
Please take note that these resources do NOT include instructions on time-saving Actcessories, or explanations of how to efficiently build your database for your unique business needs.
If your are a Keystroke.ca customer, you can request a remote assistance by calling 1-800-857-0558. Our technicians can then take control of your computer to do the job needed. This is done with a secure gateway and requires your confirmation.
- Hourly rate of $145 / hour – Minimum 30 minutes (75 $). Must acquire a VIP in advance. Learn more at Keystroke.ca/VIPPLAN
See the Act! obsolescence policy (2 years)
- Swiftpage (makers of Act!) support
- Act! support line: 866-873-2006
- Act! eMarketing support line: 877-228-8377 option 3 followed by option 2
- Act! eMarketing Web access: http://swiftpageconnect.com/ (user management)
- Act! product activation (Customer Service): ActCustomerService@act.com or 866-873-2006
- Compatibility Matrix for Act!
- Act! System Requirements for each version
Act! Knowledgebase: Search our Knowledgebase and Community for information from our team of product experts and powerful Act! users. We can help you discover the answers to questions you have about your Act! product.
Our "Getting Started" page is a useful resource for learning how to install different versions of Act!, configure Outlook integration, how to share or move a database across a network, and lots more.
While Act! is one of the easiest CRM's to learn, becoming a power user can take some practice and study. To faciliate this process, we've provided over five hours of training videos that your staff can take again and again.
Ready to start sending professional, eye-catching emails to your contacts with Act! Emarketing? Learn how to harness the power of Emarketing right from within your Act! software.
The Act! Community is a largefamily of users that like to assist other users with issues they're having with the software.
If you're having a problem with your software you have several options:
1. Submit a support ticket to Swiftpage. http://www.act.com/resources/contact
2. Call Swiftpage (be sure to have your account number and call from the phoneline registered with your account. Call 866-873-2006. M-F 8:30AM-8PM EST
3. Call Keystroke at 1-800-857-0558 for paid support. Ask us about our VIP plans.
Microsoft PSR (Problems Step Recorder) allows recording of the steps to reproduce the error and helps our technicians fix the issue.
Act! has built-in workflow called "Smart Tasks", however, we have developed a much more reliable and robust solution called "The Knowtifier for Act!", which allows you to automate emails and tasks triggered off date fields within your database. The Knowtifier delivered this email.
To learn more, visit http://keystroke.ca/index.php/en/act-software/act-verticals-menu/the-knowtifier
Keystroke has one of the most active blogs in the industry, with several new postings a week alerting our customers to updates on the program and our company, as well as relevant news
The Swiftpage blog can be found at http://www.act.com/act-blog
Why buy off the rack, when you can tailor your CRM to your unique needs?
Act! add-ons can dramatically improve your company's efficiency and productivity when using Act!. From custom tables, power utilities, to industry specific verticals, Act! add-ons can extend the power and functionality of your CRM.
And if no such add-on exists to suit your needs, ask us about our custom development servics. Please visit www.act4work.com or www.keystroke.ca