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Category: Handheld Contact
Written by Ken Quigley
March 23 2020

A few notes about the Act! WebAPI that impact Handheld Contact – API that resellers should be aware of when supporting their clients:

  • Depending on your Hosting provider, your API address may be <database URL>-API/act.web.api or it may be <database URL>/act.web.api. If you’re using Swiftpage hosting, please add the former option.
  • The WebAPI cannot detect if a contact has been added dynamically to a group, only if that same contact record is edited in anyway. To combat this, we made HHC check the quantity of contacts in a group, and its 5+ more than the device, it will prompt to resend all contacts (contacts only). Since this process is so blazingly fast, 10K records might take 2-3 minutes only
  • The WebAPI has no end-point to track when activities are deleted in Act!, so best to clear them as “incomplete”. If you delete an activity on one of your HHC devices it will delete it in Act!, but then other HHC devices won't be able to detect the deletion.
  • The WebAPI has no end-point to track when Contacts are deleted in Act!, so if you delete them on one of your HHC devices it will delete it in Act!, but (like activities) any other HHC devices won't be able to detect the deletion.
  • The absence of true Webhooks prevents us from receiving instant updates from Act! through the WebAPI. Hopefully this will be supported in the near future, but for now a manual sync is required to fetch them
  • API BUG: the date of note must be the same as the date the note is recorded. So if you record a note on Thursday and try to save it for another date, it will stay on Thursday

Please note that if you wish to trial the Handheld Contact - API, a new API account must be created HERE with a different email address than the one you're using for Classic. If you wish to use the same email address, your Classic account will have to be deleted first.

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