Written by Ken Quigley

September 02 2020

In 2014, we introduced our popular VIP support plans, and since then, we've added several new tiers called VIP +, VIP Diamond, and finally VIP Diamond Plus. The difference between the support levels was either the quantity or the quality of service. When we introduced Orange Care in mid-2016, we chose to offer a single level of service, so...

Written by Ken Quigley

September 01 2020

As we finish up the summer and heads towards Labour Day, we continue the tradition started in August with a new "Keystroke Featured Product of the Month". There is nothing new about this concept, except that we'll be centering all our marketing, promotions and free training webinars around each month's featured product, while offering a 25% off...

Written by Mike Muhney

August 31 2020

As is so often the case, there are no absolutes when it comes to engaging with people as it pertains to your business. It seems, after all, that in that area it is and always will be a double-edged sword that could significantly help you succeed but within it also has the seeds of damaging, if not destroying altogether, your best laid plans and...

Written by Ken Quigley

August 30 2020

Top 20 Most Popular Articles (in order from most to least popular) from http://help.act.comFrom the first half of August 2020 How to Reset IIS (Internet Information Services) Error: "Server Error in '/' Application. Runtime Error Description: An application error occurred on... How do I upgrade, add, or remove features from my Act! emarketing...

Written by Ken Quigley

August 30 2020

Occasionally, customers exceed their email sending limits and in future releases, we will include messaging within AMA, to alert customers when this occurs and provide self-serve options for them to instantly upgrade their packages. In the meantime, in cases where these overages are linked to an Act! Consultant, Swiftpage Account Managers will be...

Written by Ken Quigley

August 29 2020

Dr Spock once opined that the needs of the many should reliably outweigh the needs of the few.  I'm not sure if Swiftpage had this Spockian principal in mind when they recently decided to prioritize product development over technical support, but it would make sense if they did. Read more about this support policy change HERE The truth...

Written by Ken Quigley

August 28 2020

Swiftpage has announced a major change in their technical support policy, and customers should take note as these changes will impact those who do not have a paid support plan in place. Here is the policy statement below: As part of our commitment to deliver a consistent, streamlined support experience to all of our customers, we are introducing...

Written by Ken Quigley

August 28 2020

When we released the original Act4outlook five years ago, we had no idea it would become the highest selling Act! add-on of all time. Along the way we had to contend with SDK (Software Development Kit) limits in trying to support 32 and 64-bit versions of Office, and then Act! V22 came out, and we were able to leverage changes in that version to...

Written by Ken Quigley

August 21 2020

After completing a successful beta in conjunction with many Act! Certified Consultants, Swiftpage is pleased to announce the release of Act! v22.1 Update 4 on Friday, August 21 to all environments. Desktop download link Cloud: Act! servers will be undergoing scheduled maintenance at 2:00A. EDT, Saturday, August 22nd to upgrade users to Act...

Written by Ken Quigley

August 07 2020

Custom tables is a technology that is better appreciated in action, than in concept, so we thought it would be useful to illustrate some standard industry use cases based on professions. Custom tables make it possible to bring complex data sets, unique business processes, and specialized industry practices together inside of Act! to help better...