Written by Ken Quigley

May 18 2023

With the launch of Canadian servers for Act! Premium Cloud, we thought it a great time to get the word out through our customers with a "Refer a Friend" campaign. This promotional concept is not especially new, but we hope the offer is appealing all the same. If you have friends or associates that could benefit from using Act! like you have...

Written by Ken Quigley

May 17 2023

Long before last summer's server upgrade, the team at Handheld Contact was planning an upgrade of a different kind. Handheld Contact has been around for a long time, and some of the technology used in its synching had become dated, specifically the XML data transfer format. The XML format is slow and difficult to troubleshoot compared to the more...

Written by Ken Quigley

May 15 2023

When businesses or service professionals first get started, the temptation to use Outlook as more than an email tool is perfectly understandable. Outlook has, after all, a serviceable contact manager that includes a customer list and calendar that is suitable for most people's basic needs. The trick with using Outlook is not to avoid starting with...

Written by Ken Quigley

May 09 2023

Exciting new Multi-Factor Authentication (MFA) feature in Act! Premium Cloud (APC) - available to admins today! For those unfamiliar with the term, Multi-Factor Authentication is a multi-step authentication process that provides an additional layer of security to prevent unauthorized account access. It works by requiring users to enter a unique...

Written by Ken Quigley

May 09 2023

With the scheduled release of Act! v25 next month, it's helpful to start planning the upgrade of your Act! software. Act! v25 will include the first schema change since Act! v21, and will feature exciting improvements to Insight reporting, SMS capabilities, as well as a long list of bug fixes. Whether you plan to upgrade to the latest version, or...

Written by Ken Quigley

May 05 2023

It's been a few months in the making, but Keystroke is pleased to announce the release of a major update to Tables4act - the leading custom table solution for Act! users. Earlier in the year we surveyed all the Act! consultants worldwide to get their feedback on what fixes and features they'd like to see added to Tables4act, and we're grateful to...

Written by Ken Quigley

May 03 2023

Publishing online forms is a common way to capture contact information in your CRM. However, sometimes these forms must serve a more formal or legal purpose, requiring the submitter to officially sign the form, and the vendor to capture these submissions in a legal document. These purposes are less about marketing and more about operations, and in...

Written by Ken Quigley

April 30 2023

In early April, we announced the Canadian Act! Premium Cloud servers were scheduled to be deployed in early May, and we're delighted to announce that day has arrived. There won't be any special trial links, as the old links will work as they did previously, but users entering a Canadian address during their sign-up will be routed to the...

Written by Ken Quigley

April 21 2023

With the imminent arrival of Act! Premium Cloud servers in Canada early next month, many of our regular Premium subscribers are wondering if they should consider switching. While not every situation is the same, we think the majority of our subscribers should consider moving to the new Act! Premium Cloud (APC). You can read the Act...

Written by Ken Quigley

April 09 2023

With the emergence of Act! Premium Cloud as a strong "web-only" option for just $360/year; many of our customers are asking about switching from the Windows version of Act! to the Web-only APC. And while there are some specific feature differences between Web & Windows, a common question is how their add-ons will work in a browser-based...