Written by Ken Quigley

August 07 2023

Before there was Act! Premium Cloud (MTA) there was the original Act! Premium Cloud (STA). APC's "Single Tenant Architecture" version existed for many years and was based on the traditional Act! for Web model. It was slower than the new "Multi-Tenant Architecture" model built on SaaS technology introduced with Act! CRM and Act! CRM Classic. Over...

Written by Ken Quigley

August 02 2023

When Act! released Premium v25 this summer without a Pro version, the writing was on the wall - Act! Pro's days were numbered. Well, today Act! LLC confirmed this suspicion by announcing that September 15th, 2023 would be the last day Act! Pro v24 would be available for purchase.  This means you have until mid-September to upgrade your...

Written by Ken Quigley

July 15 2023

Whether you're the seller or buyer, some things just make the quoting process easier, and automatic quantity discounting is one of them. Yesterday we introduced this new feature to Link2quotes, and we think it'll streamline the quoting process significantly by eliminating much of the normal back-and-forth communication that can stretch out sales...

Written by Ken Quigley

July 14 2023

Today data is growing at a rate unseen before in the history of man. With the growth of this data, more possibilities are opened to the average business. Thanks to the new data depth, companies can offer more services and products while understanding the customer’s needs in greater detail. But a CRM solution must be able to handle this data...

Written by Ken Quigley

July 06 2023

In early June of 2023 Act! released the latest version of their Premium product, namely v25, and it did not include a Pro version. The message is clear, no future upgrades will be offered on Act! Pro, and v24 will likely be the last version they release.  The detailed differences between these two tiers can be found HERE, but basically...

Written by Ken Quigley

July 04 2023

Summer is upon us, and no one wants to be tethered to their desk in this beautiful weather. The new Handheld Contact Classic gives you your freedom back! Travel to the cottage or camp in the woods, and your business-critical business data travels with you even without the Internet. It's the perfect summer companion! Handheld Contact has been the...

July 04 2023

All business owners are busy, and most business owners wish there were more hours in the day and more days in the week. Despite this wish, most would humbly acknowledge that mere mortals can, in fact, grow their business within the finite constraints of a normal workday. So what is their secret? Well here are a few time-tested...

Written by Ken Quigley

July 04 2023

As the saying goes, there are two currencies in life; time and money. This month we've decided to focus on time instead of money, as we're offering free setup assistance on all add-on product purchases in July of $50 or more. Traditionally we offer 20-25% discount on select products, but this month we thought it better to offer setup assistance...

Written by Ken Quigley

July 03 2023

As most of our customers know, the Keystroke Team is comprised of approximately 60% Canadians, 25% Americans, and about 15% International. This week is a special one for the North American staff in that there are separate statutory holidays for both Canada and the United States, July 3rd (Canada Day) and July 4th (Independence Day) - which are...

Written by Ken Quigley

June 30 2023

Contrary to business owners' belief (or wish), employees do not typically embrace change. An inefficient system they’re familiar with is often preferred over an unfamiliar efficient one. It may not make sense, but when employees feel threatened or insecure, their objections are not always reasonable or easy to detect. Covert resistance from the...