Written by Ken Quigley

February 07 2019

We’re writing today to make you aware of some improved support offerings we’ve introduced recently. About 4-years ago we started our first annual support plan, which we’d later brand as “OrangeCare”. The OrangeCare support plan provided 30-minutes of setup and break/fix support per user, per day so a team of six could receive up to 3-hours of...

Written by Ken Quigley

February 07 2019

Did you know you can search all phone, address, and email fields at once? A little known feature in Act! is the “any” field. Not to be confused with the “any key”, the “any” field allows you to search all email fields, or all phone fields, or all address fields at one time. The process is simple, click Lookup from the drop-down menu, select...

Written by Ken Quigley

February 06 2019

In November 2018 Swiftpage released Act! Premium v21 featuring a new generation of Act! Marketing called Act! Marketing Automation. This cutting edge technology was previously known as “Inbox Guru”, and was acquired by Swiftpage when they purchased Kuvana in December. Make no mistake, Act! Marketing Automation is not a successor to Act! Emarketing...

Written by Ken Quigley

January 30 2019

As the Canadian Master Distributor of Act!, we're writing you today because an issue has been identified with Canadian installations of Act! v21 that can frustrate users ability to select dates when scheduling activities. Issue: When scheduling an event, if you click in the date field and select a future date, it reverts back to the current day's...

Written by Ken Quigley

January 28 2019

As the publisher of Handheld Contact we’ve been hesitant to offer a detailed comparison of our mobile service and Act! Companion – Swiftpage’s mobile client for Premium subscribers. Our hesitation was based not strictly on appearing overly biased, but perhaps criticizing a service that was not yet fully built. However, as we round out the second...

Written by Ken Quigley

January 27 2019

We like Act! add-ons. Not only does Keystroke have the Actcessory Market on our website, we also own & operate the Act! Marketplace at www.actaddonshop.com. If that were not enough, we’ve developed almost one hundred add-ons to this point, some of which have gone onto become the most popular in the 30+ year history of Act!. Why do we like...

Written by Ken Quigley

January 15 2019

Handheld Contact is pleased to announce three separate releases today - separate builds for both Android and IOS, and an update to our Windows Console, all of which represent the biggest across the board upgrade to our subscription offerings in over a year. These changes are as follows: Handheld Contact Windows Console - version 4.2.5.0 Fixed...

Written by Ken Quigley

January 07 2019

With two new versions of Handheld Contact scheduled for release this week, thought it fitting to review all the changes we've introduced to the #1 mobile application for Act! over the last 18 months. In June 2017 we started a complete rebuild of Handheld Contact on a new platform.  This was done so we could add many new features which were...

Written by Ken Quigley

December 28 2018

As you have been made aware in recent communications, we have been informed that an embedded third-party software component of Act! that facilitates licensing services is being discontinued by the manufacturer at the end of 2018. After Monday, December 31, 2018, you are at risk of losing access to your Act! database should certain common...

Written by Ken Quigley

December 23 2018

With support demands increasing during the recent protexis licensing transition, Keystroke has decided to add a familiar face to our support team - namely Mike Lazarus. Mike is known as "the ACT Evangelist" in the Act! Community, and is one of the most famous Act! Consultants in the world - and one of the busiest too, with 14,000 posts on the...