Written by Ken Quigley

March 11 2021

Yesterday we received notice from BriteVerify (Validity.com) that they are making changes to the payment terms with their service. Previously our Opt-Manager & Link2list subscribers would create an API Key from the Validity.com website, and input it into one of those services/applications. This integration won't change, but the sequence of...

Written by Ken Quigley

March 11 2021

Last week Act! launched Act! Premium v23 for both desktop and web in the UK and Europe, and today (March 11th) is the scheduled launch date for North America. This is the first new full release of Act! Premium since November 2019, and reflects a strong commitment to quality more than new features. In fact, this release will be the first version...

Written by Ken Quigley

March 08 2021

Starting April 1st Act! will be provisioning all renewing Act! Premium subscriptions with a free Act! Marketing Automation Basic account to help them grow their business. AMA Basic is a new entry-level tier of AMA similar in features to Growth Suite Starter introduced in 2019. With the recent sunsetting of Act! eMarketing (AEM) program at the end...

Written by Ken Quigley

March 07 2021

In response to feedback from our Act! Certified Consultants (ACC's) about overwhelming instances of SPAM, we have decided to make the Act! Community Forum a channel-only tool at this time. Therefore, we are in the process of removing the Community Forum links from our www.act.com website. ACCs will continue to have uninterrupted access to...

Written by Ken Quigley

February 08 2021

In early to mid-March Act! is expected to release Act! Premium v23 for both desktop and web. This is the first new full release of Act! Premium since November 2019, and reflects a commitment to quality more than new features. In fact, this release will be the first version since 2005 that a new version won't involve a schema change. This fact will...

Written by Ken Quigley

February 02 2021

Act! Pro hosting is a relatively new thing for Act! users, as Act! Pro was not designed to support hosting. Consider the fact that Act! Pro does not publish to the Internet like Act! for Web, nor does is it support Network or Internet Sync, it's quite amazing that Keystroke has overcome these technical limits to deliver Pro hosting...

Written by Ken Quigley

January 28 2021

Some customers have inquired recently about the ability to purchase Act! Premium perpetual licenses, so we wanted to provide a quick reminder about this policy. In May of 2015 Swiftpage switched Act! Premium from a capital purchase product to a subscription based service, and then later in January 2019 it was announced that Act! Premium would only...

Written by Ken Quigley

January 12 2021

Automation is a natural part of CRM use. If you record information in your Act! database, you would like to leverage that data to trigger actions automatically. In 2017 Keystroke released the Knowtifier to the public after several years of internal use. The use case for the Knowtifier for us was obvious. We stored TONS of data in Act! relating to...

Written by Ken Quigley

January 11 2021

When Orange Care was first introduced in 2017, it was designed to complement the wildly popular VIP Support Plans but provide more cost certainty for our subscribers. The plan was simple - Orange Care subscribers got 30-minutes of support time per day, per user for $10/month (billed annually), and initial Act! deployments or upgrades were always...

Written by Ken Quigley

December 30 2020

Over the last 9-months we've heard a lot of tough stories of hardship from our customers. People with thriving businesses of 100-200 employees reduced to single-digit staff numbers in less than a week. Livery services with a 150+ limousines are down to a small handful now, as well as many entertainment and tourism businesses like restaurants...