Written by Ken Quigley

May 03 2021

Spring is here, and many are turning their attention to spring cleaning. Why not treat your Act! database to the same? Whether your database is big or small, rich in detail or not, bloat inevitably creeps into a database, and this can affect the overall performance for all users. This is why we recommend a good spring cleaning of your database...

Written by Ken Quigley

March 11 2021

If you are planning on upgrading your Act! Premium or Pro software, we suggest that you read the following list of tips to ensure a pain-free conversion. Review the upgrade process in advance: Act! has produced handy install reference materials for those planning upgrades: Act! installation guide Act! Quick Start for New Users...

Written by Ken Quigley

February 23 2021

The use case for downgrading from an Act! Premium database to Pro is not uncommon. Users needs change, and they may no longer have need for the advanced security, web publishing, API, or networking features included with Act! Premium, and they wish to switch their team to Act! Pro. While this decision should not be made hastily, it is technically...

Written by Ken Quigley

January 05 2021

If you’re running a version of Act! that you purchased a few years ago (or more!), chances are your version has been retired. This means you’re no longer receiving key updates that help ensure your Act! database remains secure and accessible. As we enter the 2021, now is the perfect time to upgrade to an Act! subscription. With an Act...

Written by Ken Quigley

August 30 2020

Top 20 Most Popular Articles (in order from most to least popular) from http://help.act.comFrom the first half of August 2020 How to Reset IIS (Internet Information Services) Error: "Server Error in '/' Application. Runtime Error Description: An application error occurred on... How do I upgrade, add, or remove features from my Act! emarketing...

Written by Steven Jackson, Swiftpage

February 10 2020

The Most Popular Articles (in order from most to least popular) from http://help.act.comFrom January through week ending February 3rd, 2020 How To Enable the Built-In Administrator Account in Windows 10 How to Reset IIS (Internet Information Services) Error: "Server Error in '/' Application. Runtime Error Description: An application error...

Written by Ken Quigley

February 01 2020

Prior to May 2015, Swiftpage (and Sage before them) sold Act! as a perpetual license, which is to say customers paid one price and then often drove it into the ground, or until compatibility issues or the allure of new features compelled them to upgrade. Once subscription was introduced, Act! became less expensive to get into, with recurring...

Written by Jake Hoiby, Swiftpage

January 25 2020

Why doesn’t email just work? We are used to personal email being pretty reliable. Deliverability won’t even cross your mind when sending a single email to a friend or family member.  Comparatively, reaching the inbox with high volume marketing email has a few more dependencies: While powerful marketing automation can expand your reach...

Written by Ken Quigley

January 13 2020

Since Act! Marketing Automation was released last November, there has been a lot of discussion about the comparative benefits of the different tiers of AMA (later rebranded as Growth Suite). So much so, that many prospective subscribers had trouble understanding where the benefits of one tier ended and the next began.   While Keystroke has put...

Written by Ken Quigley

August 15 2019

All Act! Users at one time or another have launched Act! only to discover nothing will work because SQL isn’t running. In recent years Act! learned to notify users of the issue with a pop-up, but this still left users to figure out how to solve the issue. The most common method for fixing this was from the Windows Services Console, and required...