Written by Ken Quigley

September 06 2019

Last month we announced details of the “Keystroke Success Commitment”, with a 5-point plan to deliver on that commitment. Those points included the following: Keystroke Customer Portal: an online resource to view and manage all your licenses, subscriptions, and support contracts. Keystroke Koncierge Program: a welcome program that includes...

Written by Ken Quigley

August 15 2019

All Act! Users at one time or another have launched Act! only to discover nothing will work because SQL isn’t running. In recent years Act! learned to notify users of the issue with a pop-up, but this still left users to figure out how to solve the issue. The most common method for fixing this was from the Windows Services Console, and required...

August 10 2019

Have you ever joined a gym with the best of intentions? You plunk down your membership fees and this time you are really going to do it. A year later, your renewal comes up and you realize that you didn’t benefit at all by making that financial commitment. I think we have all done something along those lines. The same pattern applies to a large...

Written by Ken Quigley

August 06 2019

Ever need to send an email to multiple contacts in the field? It's easy with HHC and the emails get attached to History. The steps to complete this task are simple, fast, and intuitive Go to your Contact List, Click the Action bolt in the top right corner, and select tag. Look up all the contacts you want, one-by-one or in batches, tagging...

Written by Ken Quigley

July 31 2019

Managing memberships, client subscriptions and contracts In years gone by when we were asked whether Act! was suitable for managing memberships or client subscriptions & contracts online, the answer was typically “not yet”. However, with advances in the Act! Web API and some of the recent innovations we’ve implemented internally to serve our...

Written by Ken Quigley

July 30 2019

In March Keystroke celebrated our 25 Anniversary, and in this year of celebration we’ve engaged in some reflection, as well. The introduction of Act! Growth Suite by Swiftpage, and the increased role of consulting in this offering, has moved us to reassess our corporate mission statement, and more particularly how we interact with valued clients -

Written by Ken Quigley

July 19 2019

As the Canadian Master VAR, Keystroke is pleased to announce the launch of our new Customer/Reseller Portal, which is designed to deliver improved visibility & account management to customers & Canadian Channel Partners alike. We’ve just completed an internal review of the portal with our team, and received enough feedback to scope the...

Written by Ken Quigley

July 19 2019

The results are in for the first half of 2019, and Keystroke.ca continues to be the market leader in almost every category of Act! Sales #1 in Act! Growth Suites Sales #1 in Annual Recurring Revenue #1 in new Act! sales #3 in Act! subscription retention We're proud of the performance of our sales team, as they adapt to new products...

Written by Ken Quigley

July 19 2019

Act!'s integration with Google includes calendar, contact, and email integration.  It's been reported recently that many of our customers received email communications from Google stating that Act! will no longer be able to access data in their Google Account (including Gmail). These communications were sent to Act! users who have an existing...

Written by Ken Quigley

July 15 2019

We’re wanted to announce a small change that we’ll be making to our billing practice for all Act! subscription accounts. In previous years, Act! subscriptions were billed 30-days in advance of the renewal dates and presumptively renewed by us with Swiftpage on the customer’s behalf, unless the customer advised us otherwise. Due to a recent change...