Written by Ken Quigley

February 19 2023

Most businesses that publish online quote request forms do so with little or no strategy. These forms are typically published on their website as a wish, and often generate an email to some hapless employee who has to stop whatever they're doing each time to process them. Needless to say, if these quote requests come in with enough regularity...

Written by Ken Quigley

February 10 2023

Some ideas are not new, just long in coming. For years we wanted one place where our customers could see all our product updates. These updates would include new features, fixes, changes, you name it, while also providing links to downloads, training resources, and yes, even purchasing. The idea was this page would function like a timeline...

Written by Ken Quigley

February 06 2023

Since we took over Handheld Contact in late 2016, we've tried many things to improve our service - some have worked, and some haven't. While we're proud of the feature expansion into Opportunities, Quoting, HHC Recover, Mapping, Searches, and others, we know we committed some unforced errors in the IOS updates in the summer of 2017. Similarly...

Written by Ken Quigley

February 04 2023

To start this month off with a bang, Keystroke is discounting all TopSuite products by 20% as February's products of the month. TopSuite products are time-tested add-ons that we acquired and updated last year, and these include Keystroke Designer (custom tables), Dash (reporting), and Alerts (automation). All three have been updated to support...

Written by Ken Quigley

February 03 2023

Next month will be Keystroke's 29th anniversary, and a big part of our history includes a gentleman named Jason Chin. For those unfamiliar with Jason, he first joined Keystroke in May of 1999 as a computer technician, and his considerable expertise immediately elevated our small company. Over the next decade, Jason expanded into web and software...

Written by Ken Quigley

January 31 2023

Customer engagement is a Madison Avenue buzzword that has come to mean everything and nothing. To be clear, customer engagement is not an intention, but a method, and the methods your business chooses reflect how seriously you take it. For instance, if your website cannot respond to customer inquiries at all times of the day or night, your...

Written by Ken Quigley

January 30 2023

In early January we announced we were working on a new product addition to your Linktivity Suite called Link2shrink. Well, we're pleased to announce that this has arrived, and we've added new ways to shrink your links. Whether you're using URL's from external websites or internal Linktivity Forms or Event pages, the addresses are often too...

Written by Ken Quigley

January 26 2023

As the saying goes, the grass is always greener on the other side. The real point of this addage, though, is that this illusion is seldom real. For example, we have a lot of customers who have left Act! thinking they'd get better value, features, or ease-of-use elsewhere. Unfortunately, many have come back to worse off than when they left...

Written by Ken Quigley

January 25 2023

On Thursday, January 26th we will be updating the Act! Premium Cloud servers to v24.1. This release introduces several new UI and usability enhancements, including simplified pop-up behavior, an updated Activities flow, and easy-to-access help and training resources from a new area on the Welcome screen.  One of the key goals of this...

Written by Ken Quigley

January 24 2023

The wait is over, Act4outlook v7 is finally here. If you're a current Act4outlook user, you know how reliable this addon is, which is why it has become the top-selling Act! addon of all time. However, we've packed this new version with so many customer-requested features, we think past users will be excited to try them. New users will wonder how...