We are thrilled to announce the launch of the new Call-Aid v2, an innovative yet simple click-to-dial program designed to enhance the efficiency and ease of telephony for Act! users. With Call-Aid, making calls has never been simpler or more integrated into your CRM workflow.
Call-Aid allows Act! users to initiate calls directly from any phone field within the Act! CRM. By simply clicking on the phone icon at the end of the field, users can trigger a call using their default communication device in Windows. This feature eliminates manual dialing, saving valuable time and reducing the risk of dialing errors.
One of Call-Aid's standout features is its ease of use. There is no need for complex setup or configuration like there was in the earlier version of Call-Aid. Once installed, this new version displays the phone icons on your Act! layout, and is ready to work with the Windows default communication device. This means you can start making calls immediately through your VOIP softphone or TAPI device without any technical hurdles. The first dial may prompt you to select a default dialer, but after that, it'll just work right away.
Call-Aid simplifies the dialing process and enhances your ability to track and manage call activities. Each call initiated through Call-Aid prompts the user to record the call history, ensuring that all interactions are documented within Act! CRM. Additionally, Call-Aid times the duration of each call, providing accurate logging for reporting and analysis purposes. It even displays a button for scheduling follow-up activities if needed.
We believe Call-Aid will significantly enhance your productivity and communication efficiency. Whether you’re a sales professional, customer service representative, or business owner, Call-Aid is designed to meet your needs and help you stay connected with more of your clients, with less time & effort.
Stay tuned for more updates and detailed guides on how to make the most of Call-Aid. We are excited to see how this new tool will transform your communication experience!
Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.
Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.
Check testimonials HERE
Toronto | 500 Gordon Baker Rd. Toronto, ON, M2H 3B4 | |
Toll Free | : | 800.857.0558 |
Office | : | 416.499.3090 |
Fax | : | 416.499.1090 |
Kitchener | 250 Woolwich St. S. Breslau, ON N0B 1M0 | |
Toll Free | : | 800.939.4737 Ext. 1 |
Office | : | 519.579.1408 |
Pay your bill online |
||
Monday to Friday: 9AM to 6PM EST
Saturday & Sunday: Closed