At Keystroke, we believe the best support is the one you don't have to wait for. That’s the idea behind our VIP and VIP Diamond plans, annual support memberships that give you access to a dedicated bank of expert time to use as you need it, throughout the year.
From database customizations to marketing automation, these plans are designed to help you get the most out of Act! with fewer interruptions and better results.
What You Get with Keystroke VIP
The Keystroke VIP Plan gives you between 2 and 10 hours of advanced support, depending on the tier you choose. This time can be used across services like:
|
Calendar, events, and quotes setup |
AMA account setup for new users |
Survey and project tools |
List verification |
DKIM key generation and setup |
General troubleshooting, importing, and smaller projects |
This level of support helps with those tasks that can otherwise slow your team down — all while making sure your Act! setup is optimized for your specific workflows. If you have an Orange Care Support Plan in place, this will cover all the VIP services listed above, time permitting.
When You Need More: VIP Diamond
For more complex projects or advanced integrations, VIP Diamond takes things a step further. With 4 to 10 hours of Level 3 support, you can count on help with:
|
Web form creation and integrations |
Live chat setup |
Portal integrations |
Graphic design for email headers and templates |
Full AMA campaign builds |
Landing pages and analytics |
Even complete website design and creation |
This is the plan for businesses who want their CRM, campaigns, and online presence to work together with precision.
Plan Once a Year, Use All Year
Each VIP plan can only be purchased once per year, so choosing the right one from the start is key. All time must be used within 12 months, but if you renew on time, you can carry over any unused hours. You’ll also get a 10% renewal discount when you extend your plan before it expires.
Need both plans? No problem. You can purchase one VIP and one VIP Diamond plan per year, since each provides a different level of service. Additional hours can be purchased a la carte if needed — but at a higher rate.
Support That Fits the Way You Work
All VIP time is flexible and remote, with access to phone, email, and web chat. We also offer support in French for bilingual teams.
Not sure how many hours you’ll need? Our team is happy to help you estimate, with no pressure or commitment. With Keystroke VIP, you’ll always know who to call and what kind of help to expect.
| VIP's include: | |
|---|---|
| List verification | 30 minutes |
| Calendar setup | 30–60 minutes |
| Events setup | 30 minutes |
| Quotes setup (including product imports) | 30–60 minutes |
| Surveys | 30 minutes |
| Projects | 30 minutes |
| Database customization | Varies based on needs |
| AMA Account setup for the new user | 10–15 minutes |
| DKIM Key generation | 5 minutes |
| DKIM setup in cPanel | 5 minutes |
| VIP Diamond includes: | |
|---|---|
| Web forms setup and integration | Varies based on needs |
| Chat integration | Varies based on needs |
| Portal integration | 45 minutes |
| Graphic design for email headers and template design | Varies based on needs |
| AMA campaign design | 30 minutes |
| AMA assets, Landing Pages, AMA Analytics | 45 minutes |
| Website design and creation | Varies based on needs |
Choose the VIP plan that fits your needs and take the guesswork out of support.
Your team deserves expert help that’s easy to access and designed to make your tools work better for you.
Have questions? We’re here to help.
