Over the last couple of years, a lot has changed in the Act! world. With the introduction of Act! Marketing Automation, the sunsetting of Swiftpage eMarketing & Act! eMarketing, Support Policy changes, and the soon to be released SaaS solution, there has been a lot to keep track of.
And as exciting as many of these changes are, much gets missed in the inbox. Keystroke regularly publishes blogs, newsletters, and email bulletins with news of these updates, but many customers still report surprise when these changes affect them, or worse yet, when savings opportunities are missed. We've even had people opt-out of email communication from us, and still complain they didn't know about changes that affected their Act! plans.
This situation was one of the inspirations behind the new Keystroke Account Manager (KAM), and after several months of development, we're super excited to offer this to our customers soon.
The Keystroke Account Manager (KAM)
The Keystroke Account Manager application is the evolution of our Keystroke VIP Portal that provided our customers access to all their Act! subscription, software, and support contract details, with easy-to-use integrated renewal options. As popular as this portal was, though, we got feedback that it needed to be more feature-rich, mobile-friendly, and offer a wider range of access for it be used more regularly.
To that end, we set out to build the Keystroke Account Manager (KAM) that would deliver the following functionality in a mobile-friendly way:
The KAM is scheduled to be launched in mid-October 2020 as part of our “Actoberfest” celebrations, and will be free to all our Act! subscription customers. To learn more about the KMA, click HERE, and watch your inbox for more updates coming soon.
More fast facts on the Keystroke Account Manager (KAM)