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Category: News
Written by Ken Quigley
March 30 2024

In recent years, the Act! landscape has undergone significant transformations. Despite our efforts to keep customers informed through blogs, newsletters, and email alerts, some updates still fly under the radar, leading to missed savings or unexpected changes to Act! plans. Surprisingly, even those who unsubscribe from our emails have expressed frustration when left unaware of pertinent changes.

ImageThis feedback spurred the creation of the Keystroke Account Manager (KAM), initially launched in September 2020, which has since seen substantial enhancements. We’re thrilled to soon re-introduce this refined tool to our customers. KAM is an advanced iteration of legacy Keystroke VIP Portal, which granted customers access to their Act! subscription, software, and support contract details, including streamlined renewal processes. Despite its popularity, users desired a more robust, mobile-friendly portal with broader access and features.

With these insights, we developed KAM to offer:

  • Convenient Access: Instantly view VIP details such as Act! subscriptions, software licenses, and support contracts, saving time and money with straightforward online renewals.

  • Transaction History: KAM now links to our Qsales records in Act! to display all your past transactions, including current outstanding bills that you can pay. Learn more about transaction history HERE.

  • Birthday gifts each year: When you enter your birthday into Act!, KAM alerts you each year to the opportunity to redeem for a free addon. Learn more about the birthday gift feature HERE.
  • News Alerts: Stay informed with updates akin to social media notifications whenever we post a new blog

  • Chat Support: Engage with our online chat service directly from your mobile device, with no login required.

  • Proration Calculator: Effortlessly determine the cost of adding team members with our “Proration Calculator.” Input your renewal date, last invoice’s per-seat price, and desired additional seats to receive an instant prorated cost estimate, with the option to purchase directly from your device.

  • Foreign Exchange Rates: For Canadians, access daily Foreign Exchange rates with a single click.

  • Online Booking: Schedule appointments with our sales or support teams, or any Keystroke staff member, using the acclaimed Link2calendar software.

Additionally, KAM includes links for bill payment, contacting us, upcoming events, shopping online, and accessing both the Keystroke & Act! KnowledgeBases. 

More fast facts on the KAM

The Keystroke Account Manager (KAM) is available at no cost! Whether you’re a current or former Keystroke customer with an Act! subscription, KAM is yours to use. Here’s what you can look forward to:

  • kelm mandy ipadiphoneComplimentary Access: KAM is entirely free for all Keystroke customers with an Act! subscription.
  • Event Updates: Stay informed about upcoming events with ease.
  • Cross-Platform Compatibility: KAM functions seamlessly on both iOS and Android devices.
  • Browser-Friendly: Though designed as a mobile app, KAM’s features are fully operational across all browsers and platforms, including PC and Mac.
  • Real-Time Data: Experience up-to-the-minute information directly from our database, powered by our exclusive Keystroke API.
  • Efficient Renewals: Utilize the straightforward renewal process for our support contracts to save both time and money.
  • Zero Cost: We emphasize again, KAM is completely free to use.

Needless to say, Keystroke is the only one developing Windows & mobile apps to ensure our customers have the best & easiest to use account management tools anywhere. Click HERE to learn more about the Keystroke Account Manager, see it live at KAM is one of the top 13 reasons to choose Keystroke as your Act! Reseller.

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Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408


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