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Category: Act!
Written by Ken Quigley
March 30 2024

The adage ‘the grass is always greener on the other side’ often doesn’t match reality. Many customers who left Act! seeking better value elsewhere ended up regretting their decision. Switching CRMs is not only costly but doubly so if it turns out to be a mistake, as many of our customers have found. They’ve faced pressures from new staff or been swayed by CRM salespeople’s promises.

We learned this the hard way. In 2013, we switched from Act! to Sugar CRM, which turned out to be a costly error that slowed us down significantly. We missed features like timeless activities and suffered from online lags. After a month, we reverted to Act!, and a decade later, our staff and revenue have multiplied, and we’re fully committed to Act!.

Act! Premium Cloud may not be the universal solution, but it excels when the fit is right, offering both on-premise and cloud options, a free e-marketing service, a powerful Web API, and a supportive community. It’s also user-friendly, and with over 37 years in the market, it’s easier to find experienced team members.

Cost-wise, Act! holds its own against major competitors, without imposing user or contact limits.


When clients claim they’ve ‘outgrown’ Act!, it’s often after speaking with a CRM sales rep. With thirty employees across North America and India, Act!, Linktivity products, and other integrations, we’re poised for further growth.

Discover how Act! compares to others here, or reach out to our sales team for a consultation. Try Act! Premium Cloud with a 14-day free trial, complete with demo data for a real test run, easily purged when you’re set to proceed.

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Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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