The cart is empty
Log in

Login to your account

Username *
Password *
Remember Me



Act! 21.0 Update 7 Available Now

Category: Act!
04 March 2019

We are pleased to announce that Act! v21.0 Update 7 is now available. This update applies to all regional versions of Act! v21 Pro, Premium and Web, and will apply automatically to new installations. Administrators can also use the Act! menu command Help > Act! Notifications to update an existing installation.


Issues Addressed

Update 7 addresses the specific Office Integration defect below:


  • D-08969 - Inbound/Outbound emails can be recorded into SQL even if the contact is not in the database.
    • This fix will prevent any further emails from automatically recording in SQL if the contact is not in Act!.
    • Performing a database Check and Repair will remove any of the orphaned SQL records which may have been previously created.
    • Note that this maintenance occurs automatically for our Cloud customers, and we recommend is regularly scheduled for all other users.

Additional Improvements

The update also includes two Marketing Automation changes, which improve both the performance and reliability of accessing the view:


  • B-12484 - AMA - Update API call
    • By changing how we authenticate with AMA each time it is accessed, the speed of accessing the feature is greatly improved.
  • D-09031 - AMA online check should not ping
    • When accessing the AMA view, we would previously ping to check whether the user had internet access. If this did not connect, we displayed an offline page.
    • If a customer had the ping utility and/or blocked in their network however, AMA would not work.
    • We have changed this check to instead perform a web request to the AMA URL which Act! is about to navigate to.
    • This scenario was covered on our February 2019 Product Showcase Call

There is no database schema update in this release.


Media Links


APC Upgrades 

This update has already been deployed silently to APC, as no downtime was required.

Share with a friend

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408

Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed