We’re wanted to announce a small change that we’ll be making to our billing practice for all Act! subscription accounts. In previous years, Act! subscriptions were billed 30-days in advance of the renewal dates and presumptively renewed by us with Swiftpage on the customer’s behalf, unless the customer advised us otherwise. Due to a recent change in Swiftpage policy, however, this process cannot continue, and renewals will now only be processed with payment.
How does this impact you?
For the overwhelming majority of our subscribers, this will have no impact whatsoever as most renewals are paid before the due date. We realize, however, that some company's payment process takes longer than 30-days, so to facilitate on-time renewals for everyone, we will be implementing a new 60-day advance notice of billing, effective August 1st, 2019. In other words, instead of being invoiced 30-days before your renewal date, we will be sending your renewal invoices 60-days in advance.
It’s important to note the following:
- Your renewal date is not changing and nor is your payment due date.
- The invoice will continue to be “dated” 30-days before your renewal date but delivered 60-days in advance. In other words, there is NO change in payment terms, the invoice is just being sent earlier than before.
- The sole purpose of this process change is to allow all customers enough notice to pay to avoid service disruption.
Please note, however, that all accounts that remain unpaid as of their renewal date will be cancelled, per Swiftpage refund policy. Any loyalty or quantity discounts for these accounts would consequently be forfeit, and a new account would have to be established at the current subscription rates to restore service. This account restoration process may involve other disruptions, so we encourage everyone to use the advance notice we're providing to process subscription renewal payments on time, or use our online payments service at www.keystroke.ca/payments when necessary.
We have also updated our Refund Policy to reflect these recent changes.
Thank you for your continued business, and please let us know if you have any questions relating to this change in billing notification.