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Category: News
Written by Ken Quigley
July 09 2024

Early last month we published a blog on the value of customer portals, so we're particularly proud to announce that we'll be offering Act! users such a service next week in the name of Link2portal.

Integrating a customer portal with your Act! CRM database is not just a value-add; it’s a strategic move that can differentiate your business in a competitive market. Customer portals provide your business a secure centralized data repository that enhances customer's self-service capabilities. Customers are happier with the easy 24/7 account access, and you benefit from increased productivity, while harvesting valuable customer insights and feedback.

As the world’s #1 Act! reseller, Keystroke developed our own customer portal years ago with the Keystroke Account Manager, and now Link2portal delivers similar technology for all Act! users.

Link2portal is an easy-to-use Linktivity product that enables subscribers to quickly create a customizable customer portal with their Act! data. Whether you're in the technical support business looking to surface support ticket or contract details or a mortgage/insurance broker looking to provide access to policy or loan data, Link2portal can make it happen easily, quickly, and for a fraction of the cost of hiring developers to build a bespoke solution. In fact, Link2portal costs only $45 per month. That's it!

Link2portal offers the following features:

  • Customer-managed passwords that are encrypted in Act!, and have configurable password complexity rules
  • selectable data tables, including Contact and Opportunity tables, as well as any custom tables that are in the user's database
  • internal and external filters to give you full control of which contacts have access, and to what data fields
  • provide customers the option to edit select contact fields, so they can help you update your own database
  • customization features including branding, icons, colors, fonts, and logos, as well as head and footer pages
  • enable them to upload contracts, images, documents, etc. directly to their contract record.
  • Customer-facing filters to allow them to save time by selecting what data they want to see (eg., active mortgages only).
  • provide access to your online booking link, web forms, and surveys from Linktivity
  • Is mobile responsive, so it works on desktops, tablets, and most mobile devices.

This is why we're so thrilled to announce next week's release of Link2portal, a new white-labeled online portal service that will allow customers to create portals that read and write data from the Act! database through the Web API. 

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Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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