We’re changing our support plans to fit everyone’s budget
Handheld Contact has always supported our customers through the trial periods for free, as well as offering free digital support in the form of email or knowledge base articles. However, for those requiring ongoing hands-on support that includes remote desktop sharing, we've historically had only one support plan for $120/year/user called MobileCare. This model has been in place for over a decade, and has generally worked well for those needing it.
Recently, though, the management team at Handheld Contact decided that with all the new product offerings coming in the next few weeks, now was the time to tweak our support plans to better fit how people were subscribing to our products.
Starting April 5th we’ll be offering a significant discount for those bundling support with their Handheld Contact subscription at time of renewal, and we’ll be calling this new plan “HHC Subscription Plus”. The old MobileCare will still be available as an ad hoc plan, but we feel bundling subscription with support is a better customer experience, and should be more affordable.
Here’s how it’ll work:
This primary contact could call in on behalf of all members of their team (teams would be determined by either a common email domain, or having all the subscriptions managed under one account).
We think these changes will come as welcome news to people already subscribing to MobileCare because it will cost them only $2 more per month to get their Handheld Contact subscription.
Lot's more changes ahead
In the coming weeks and months we’ll be releasing many new Handheld Contact products, including Handheld Contact for Mac and Handheld Contact K-API (using our own proprietary API), and we thought our support plans should be re-modelled to support these new offerings better.
Stay tuned for more details to come, but we’re excited to improve the features and value of our product and support plans, while delivering the quality our customers have come to expect.