The cart is empty
Log in

Login to your account

Username *
Password *
Remember Me
Category: Act!
31 October 2016

As we close out another Actoberfest, we turn our attention from products to service, and we think some change is in order. Fall is the season of change, afte rall.

As the #1 reseller of Act! in the world, we provide a tremendous amount of support to customers across North America, but the majority of it is "software mechanic" type service, that simply gets them back on the road. While this type of service is essential for business uptime, we want to offer more. We want our customers back on the road, to be sure, but we also want them driving better too, and this takes a different kind of service.

In our minds this is the difference between "support" and "care", and it's with this distinction in mind that we're abolishing our old annual support plans effective November 1st, and replacing them with our new "Orange Care" plans.

Orange Care is different

"Orange Care" is different because it offers training, more regular communications, and steep discounts on the products that will help our customers Act! better, like Handheld Contact and the Knowtifier - just to name a few. In other words, improve their overall Act! experience.

Of interest to many of our customers, is that Orange Care will also be cheaper than the old Annual Support Plans.

Yes, cheaper. Really.

We achieved these savings by changing how we previously structured our flat rate support plans. In April 2014 we introduced plans that were tiered based, so customers paid the same fee whether their team had 1-5 users, 5-9, 10-16, or 17-30 users. Regardless of how many users you had, if you fell within a certain tier's range, you paid the same flat rate as someone in the same tier, but with fewer users. The unintended consequence of this pricing model was smaller groups paid more than their fair share of the support costs, compared to larger teams.

"Orange Care" is different. The pricing for Orange Care is based on a lower per user rate - not a range. And it's simple too. As in $10/per user/per month kind of simple. Even with both plans billed annually, the savings are huge for smaller teams.

And customers that renew their Orange Care on-time, save another 10%, reducing their costs to $9/per user/month.

Orange Care Plan Benefits

The details of Orange Care support plans are as follows:

  • 12 months of unlimited phone and email support (up to 30 minutes per call/per day). Support is defined as help with troubleshooting error messages occurring with installation, upgrades, basic usability and basic functionality.
  • More complex questions, repairs, set up or troubleshooting issues may require additional charges if service extends beyond a half hour can be billed at $145/Hour, or subtracted from a VIP Support plan
  • NEW! Free membership in the Act! Training Units (ATU) program (a $25 value per user), that provides access to monthly instructor led courses in both Act for Windows and Web (English & French).
  • NEW! Includes 50% off Handheld Contact subscriptions
  • NEW! Includes 50% off a subscription of “The Knowtifier”, a $49.50 annual savings!
  • NEW! 10% Discount for on-time renewals of support plans (must be renewal of a full year of Orange Care)
  • Orange Care includes Level 1 & 2 Technical Support
  • Support does NOT cover development  service.
  • Must be a VIP Club member to purchase Orange Care, and Orange Care must be coterminous with VIP contract  (VIP members that purchase Orange Care mid-term, will have their Orage Care fee prorated to the date of the of their VIP renewal, or they'll be allowed to purchase another VIP Plan before their normal renewal date).

​​The Orange Care annual support plan is an excellent "peace of mind" addition to any hosted or on-premise Act! customer that wants to focus on his business, while enjoying cost certainty for his Act! support needs. 

Share with a friend

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408

Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

Your Cart

The cart is empty
Continue shopping