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Handheld Contact vs Act! Premium Mobile

Category: Act!
18 October 2016

As we launch our new 50% off Handheld Contact (HHC) promotion, I was reminded of the many times hosting customers have asked about the benefits of HHC compared to the Act! Premium Mobile (APM) they get for free as part of their Act! hosting. My standard response is I use both because they each offer different benefits that compliment each other based on the need of that moment.

To provide a more exhaustive explanation of the benefits of the two, we have prepared a chart that high lights the differences, but basically the biggest difference between the two products/services  is one is offline, and the other is online.

SAC_Cloud_NoText_PIPOnline (Act! Premium Mobile) means the following:


    • Greater access to all parts of the database included groups, companies, opportunities


    • Does not rely on syncing so database changes are immediate for the other users


    • No limit to the number of contacts you can access


    • No access to alarms, so it will not alert you to an upcoming activity


    • Can be used to email blast contacts within groups & companies from mobile device


  • Slower access to data and requires login


Offline (HHC) means the following:


    • Super fast access to the data because it resides on your mobile device


    • Allows you to export contacts to native address book


    • Alerts you to upcoming activities


    • Limited to 15K contacts


  • Limited to Contacts & Calendars.


For a broader summary of the differences between HHC and APM, please see the following chart.

Features HHC APM
  Offline/Online access to database files Offline Online

  Access to Contact & Calendar, Histories & Notes

Yes Yes

  Access to Companies, Groups, and Opportunity Tables

No Yes

  Contact Limit

15K Unlimited

  Perform Email Blast

No Yes

  Activity Alerts

Yes No

  Attach Pictures

No Yes

  Speed of access

Instant Connectivity Based

  Auto switches to Profile Mode on a Tablet

Yes Yes

  Updates to Master Database

Based on Sync Instant

  Ability to export records to native address book of device

Yes No

  Security in place to cut off data access for past users

Yes Yes

  Ability to control which contacts a user sees

Yes Yes

  Calls & Emails auto-recorded to History

Yes Yes

  Data entry with voice-to-text.

Yes No

  Access to custom fields

up to 50 Unlimited

  History & Notes View

up to 5 Unlimited

  Compatible with ACT Premium & Pro

Both Premium

  Supports access from multiple devices per user

Pay per
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