Act! Obsolescence Policy

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Have questions about the Act! obsolescence policy?

Some technology is best left in the past.

Act! Upgrade Pricing/Obsolescence Policy

Swiftpage's Upgrade Pricing/Obsolescence Policy is intended to define the Act! products they will sell, support, and offer upgrade eligibility to. Traditionally, this policy has been determined by the current release and, in most cases, two prior releases of an Act! product. If you're using a version of Act! older than that, you are likely not eligible for support, license availability, or upgrade or "Loyalty" pricing and will instead need to subscribe to Act! at normal pricing.

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Please note Keystroke cannot guarantee the obsolescence information below is current and accurate. For up to date information on Swiftpage's Act! obsolescence policy, please click HERE.

Products Currently Eligible for Upgrade Pricing

Act! v18 & v19 products
Eligible for upgrade pricing until 9/30/18 and 9/30/19 respectively.

Products Currently Not Eligible for Upgrade Pricing

Act! v16 & v17 products
Discontinued as of 9/30/16 and 9/30/17 respectively.
Sage Act! 2013 (15.x) products
Sage Act! 2012 (14.x) products
Sage Act! 2011 (13.x) products
Act! by Sage for Real Estate 2010 (12.x) products*, and Act! by Sage for Financial Professionals 2010 (12.x) products*
Act! by Sage 2009 (11.x) and prior versions
Act! by Sage 2010 (12.x) products, Act! by Sage for Real Estate
2009 (11.x) products, and Act! by Sage for Financial Professionals 2009 (11.x) products

Act! Support Obsolescence Policy

Swiftpage's Support Obsolescence Policy is to support the current release and, in most cases, two prior releases of a product. Customers with an active support plan that are using an obsolete product will receive support through the expiration of the existing support plan. You're not able to renew your support contract unless you upgrade to a supported version of Act!. If you upgrade prior to the expiration of your support plan, your plan will be transferred to the new product and remain valid until the plan expires.

For access to support, you must have a current support plan.

Customers using unsupported products are encouraged to upgrade to Act! Pro or Act! Premium and purchase a support plan. To upgrade, call 800-857-0558.

You may also visit the Act! Knowledgebase and Act! Online Community to browse for answers, post questions, discuss ideas, and share information about Act!.

Act! Products Currently Supported by Swiftpage

Act! v17 products
Eligible for support until 11/30/17. Act! v17 licensing ceased to be available after 9/30/2017.
Act! v16 products
Sage Act! 2013 (15.x) products
Sage Act! 2012 (14.x) products

Act! Products Not Supported by Swiftpage

Sage Act! 2011 (13.x) products
Eligible for support until 11/30/16
Act! by Sage for Real Estate 2010 (12.x) products and Act! by Sage for Financial Professionals 2010 (12.x) products
Act! by Sage 2010 (12.x) products
Act! by Sage for Real Estate 2009 (11.x) products and Act! by Sage for Financial Professionals 2009 (11.x) products
Act! by Sage 2009 (11.x) products, Act! by Sage for Real Estate 2008 (10.0) products, Act! by Sage for Financial Professionals 2008 (10.0) products, and Act! for Palm OS3.0
Act! by Sage 2008 (10.x) products, Act! by Sage for Financial Professionals 2007 (9.x) products, and Act! by Sage for Real Estate 2007 (9.x) products
Act! by Sage 2007 (9.x) products and Act! by Sage Premium for Real Estate 2006 (8.x)
Act! by Sage 2006 (8.x) products and Act! for Palm OS® 2.0
Act! by Sage 2005 (7.x) products
Act! 6.x and prior versions

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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