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OrangeCare annual support plans

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Have questions about our OrangeCare support plans?

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Keystroke OrangeCare Support Plans

Annual Support Plans that are truly "Apeeling"

In April 2014 Keystroke launched our "Annual Support Plans" (ASP) for customers looking for ongoing Act! support with greater cost certainty than they'd have with the traditional "pay as you play" service. 
In 2016 these annual support plans evolved into what we now call "Orange Care", which represents a better value for the customers, and whose pricing is more in line with their needs.

These programs have been a great success, and we think this is partly due the expansion and upgrading of our support team. We have also added so many perks to the Orange Care program the last two years we thought it would be useful to provide an update on the contents of the support packages available.


OrangeCare Support Plans

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OrangeCare

$10.00
per month/per user
  • * Billed Annually *
  • DESCRIPTION

    One year of unlimited Level 1&2 phone and email support (up to 30 minutes per subscriber/per day). Also includes Act! Training Units (English).

    Support Included:
    Phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality.
  • Software Included:
    Primary Contact Plus
    ($30 value)

MOST POPULAR

OrangeCare Plus

$12.50
per month/per user
  • * Billed Annually *
  • DESCRIPTION

    One year of unlimited Level 1&2 phone and email support (up to 30 minutes per subscriber/per day). Also includes Act! Training Units (English).

    Support Included:
    Phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality.
  • Software Included:
    Primary Contact Plus & Tables4Act!
    ($100 combined value)
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OrangeCare Support Benefits include:

  • 12 months of unlimited Level 1&2 phone and email support (up to 30 minutes per subscriber/per day). Support is defined as phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality.
  • Keystroke boasts the biggest and best Act! support team in the industry, with coast to coast support that is available from 9AM - 8PM EST Monday through Friday. Due to our offices being located in both Canada and the United States, we're frequently open when one of the two countries is celebrating a national holiday.
  • All phone calls are toll-free across North America by dialing 1-833-ACT-BOLD or 1-800-857-0558.
  • Unlike with Swiftpage Support, OrangeCare includes setup and support of our Actcessories (including HHC, Act4, 4Act!, Knowtifier, and any other add-ons we make or support), as well, ensuring your entire Act! eco-system is covered. 
  • Must be on an Act! Premium Subscription plan, be an active hosting subscriber with Keystroke, or have five or more seats of supported perpetual Act! licensing. The initial Orange Care contract must be bundled with a VIP contract, but is not required with on-time renewal.
  • OrangeCare includes Level 1 & 2 Technical Support
  • Keystroke employs Act4support to ensure our customers receive the fastest, most accountable support experience available

    What Orange Care does NOT cover
  • Orange Care is exclusive of Level 3 support, which is involves more complex work such as repairs, migrations, imports/exports, conversions, report building, and advanced troubleshooting
  • Orange Care does NOT include consulting services such as training, development, customization, project work, or business consulting.
  • Service that is beyond the scope of Orange Care or in excess of the daily support allotment will require a VIP Plan in place, from which the additional time would be deducted. In the event of such overages or upcharges, Orange Care subscribers will be advised in advance.

Act! Training Units included at no extra charge

Get up and running quickly, while getting the most out of your Act! solution. This training is excellent for companies starting with Act! or their new employees joining in the future. These classes are currently only available in English, and can be taken as often as desired during the annual subscription period (2 hour class duration). Important to register to the Desktop or Web user training session depending on how you use Act!
Click HERE to learn more about our Act! Training Units

OrangeCare covers Handheld Contact support too

MobileCare for Handheld Contact costs $120/account/year, but with OrangeCare Premium Support you get MobileCare for HHC at no extra cost. As Keystroke owns Handheld Contact, all the premium technical support staff at HHC are also available for Keystroke customers, so you get two support plans for the price of one.
Additionally, all our certified Act! Consultants receive extra HHC training to support our regular Act! customers looking to complete their CRM experience with the best mobile solution for Act! on the market - Handheld Contact.

Swiftpage vs Keystroke Support plans

If you currently subscribe to a Swiftpage support plan, and would like to understand the difference between their plan and ours, please click HERE
For more information on our VIP Plans, Prepaid blocks of hours, and our other Annual Support Plans, please click HERE.

OrangeCare $30 extra in software value

Subscribers to OranceCare receive a license for Primary Contact Plus (a $30 value) included at no extra charge.

The Primary Contact Tool can dramtically improve your account management. After installation you'll be able to select any primary contact within a company, and push the contact field data up to the linked fields of the Company, rather than only the other way around. Additional features include:

  • Automatically links contact to an existing company or creates new ones
  • Once linked it prompts you to upload contact details to company
  • Once uploaded, it prompts you to update all the other contacts linked to that company
  • When that completes, it scans the contacts linked to that company, deselects any others that are marked as primary, and makes the newly selected contact primary.

An absolute necessity for those using the company table a lot, and for those wishing to keep all contacts and companies up to date.

OrangeCare Plus includes $100 extra in annual value

As a subscriber of OranceCare Plus, you receive a subscription of Tables4act! (a $69.95 annual value) and Primary Contact Plus (a $30 value) included at no extra charge.
Tables4act! is the same custom table technology included in Act! Premium Plus at four times the extra cost, and includes the account management tool Primary Contact Plus (described above).

OrangeCare is priced for everyone!

Costs are simple

  • user totals are calculated by the number of Act! licenses for the account (named users)
  • additional Act! licenses purchased mid-term will require an Orange Care top up that is prorated to end of the license OC subscription term.
  • OrangeCare subscriptions can be added to an account to align with either your Act! subscription or hosting contract, but cannot be for less than one year in term.
  • With $30-100 in software value, a $25 ATU, and $120 MobileCare included at no extra charge with OrangeCare Support Plans, this is a value no Act! team can do without.

Support Plan Comparison Chart

Click Chart to enlarge
For more information on our different support plans, please click HERE.

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

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