Our Mission Statement
"To inspire & support our client's ongoing success through quality business solutions."
Have questions about our support plans?
Our
VIP Support Plans
The Keystroke VIP Club is an annual membership that was inspired by new Act! customers needing some initial "kick start" help with their deployment or upgrade, but hesitant to engage a consultant for fear of the cost.
The problems we witnessed, though, was that these same people often deployed the Act! program poorly, or in a limiting manner, and ended up wasting more time & money than they hoped to save.
We saw this problem as both avoidable and easy to fix, so we came up with the Keystroke VIP Club to help. See details below.
VIP Support Plans & Prices
VIP Club
2 Hours of phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality.
VIP Club
VIP Plus
4 Hours of phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality.
VIP Plus
VIP Diamond
4 hours of Level 3 troubleshooting, AMA consulting, software development, scripting/programming, remote training, and business consulting.
VIP Diamond
VIP Diamond Plus
8 hours of Level 3 troubleshooting, AMA consulting, software development, scripting/programming, remote training, and business consulting.
VIP Diamond Plus
Support Plan Comparison Chart
Support Features | VIP | VIP+ | VIP Diamond | VIP Diamond+ | Orange Care | Orange Care+ | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Support Time | 2hrs/year | 4hrs/year | 4hrs/year | 8hrs/year | 30m/day/ user | 30m/day/ user | ||||||
VIP support plans have a fixed time limit per year, with a purchase limit of one per year. Regular VIP and Diamond VIP are NOT mutually exclusive as you can buy one of each in a single year since they involve different levels of service. OrangeCare limits are fixed at 30-minutes per day multiplied by the number of subscribers. Usage beyond the daily limit would either be billable or deducted from an existing VIP | ||||||||||||
Web chat | ||||||||||||
Use our online webchat service for faster responses to quick questions. Service is monitored from 9AM-7PM EST, and is not intended for advanced troubleshooting | ||||||||||||
Support Level | 2 | 2 | 3 | 3 | 2 | 2 | ||||||
Level 2 service involves standard break/fix service within the Act! application itself. Level 3 generally involves programming, scripting, more advanced service work, and general business consulting | ||||||||||||
10x5 phone support | ||||||||||||
Keystroke telephone support service is available from 9am - 7pm EST Monday through Friday | ||||||||||||
Appointment Setting | ||||||||||||
Appointments can be scheduled for a specific time, date, and technician for support plan subscribers. Ad hoc scheduling is also available | ||||||||||||
Free Password Reset | ||||||||||||
Locked yourself out of your database? Keystroke literally wrote the password reset tools and susbcribers are entitled to free password resets as needed. Must be requested or approved by the account administrator. VIP subscribers get this service at no extra cost, but the time involved is deducted from their hour bank. | ||||||||||||
Remote Assistance | ||||||||||||
Remote Setup Assistance | ||||||||||||
Remote Add-on Assistance | ||||||||||||
Remote Break/Fix Assistance | ||||||||||||
Remote Training | ||||||||||||
Remote Act! training is available for up to four students (video recording not available). Classroom training is a separate charge. | ||||||||||||
Programming & Development | ||||||||||||
Keystroke has a team of developers that can do general scripting, create DLL's, or develop SDK or WebAPI based addons. Source code & exclusivity are available at an extra fee | ||||||||||||
Customization | ||||||||||||
Customization can range from designing a database, layout, importing, or implementing add-ons as needed | ||||||||||||
Project Work | ||||||||||||
Project work generally involves a longer term scope of work that incorporates several stages of deployment, customization, training, and/or development. This can involve one or more consultants, and often involves an initial scoping fee to define the project | ||||||||||||
KnowledgeBase | ||||||||||||
Contract Term | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | ||||||
AMA Support & Optimization | ||||||||||||
Auto-Renewal | ||||||||||||
Only OrangeCare is auto-renewed, but the customer always has the option to decline. We invoice one-month in advance to ensure customers have an opportunity to decide before their renewal date. We keep detailed records of support utilization for all our plans so customers can make an informed decision of their value With VIP's, we contact the customer multiple times in advance of their renewal to give them the opportunity to renew on time, and both save 10% and carry-over any unused time | ||||||||||||
Eligible Customers | ||||||||||||
Act! Pro Customers | ||||||||||||
Act! Premium (perp & sub) | ||||||||||||
Annual Cost | $175 | $330 | $600 | $1100 | $120/user | $150/user | ||||||
VIP Support Plans - Terms & Conditions
What's the catch? Well, there are some conditions, but none that we think will surprise people or stop anyone from joining the Keystroke VIP Club. Membership conditions are as follows:
- Membership must be paid before it can be redeemed, and only one membership can be purchased per customer, per year. VIP Diamond can be combined with one of the other VIP support packages.
- Membership's have no cash value and are not transferrable, and VIP Club benefits cannot be applied retroactively. In other words, VIP Membership cannot be applied to past invoices or services.
- Keystroke VIP Memberships must be renewed within 30-days of annual expiry date to be eligible for 10% renewal discount, and the carrying forward of any unused support time.
- Service time is calculated in 15-minute increments
By renewing online in the last month before the renewal date, customers can now receive the following benefits:
- NEW! A 10% discount by renewing online within the last 30-days before contract expiry date.
- NEW! Any unused time from the previous year's VIP contract will be carried over to the new year
Click the Online Renewal graphic to the right to visit the renewal page. Be sure to have your Contract Key to review your contract status and complete your renewal.
