"Orange Care" - Annual Support
The Keystroke Orange Care Support Plans are perfect for our Act! teams because it ensures they have the support they need, when they need it. Whether break/fix or setup/upgrade, the Orange Care Support Plans deliver support and cost certainty for our customers.
PLEASE NOTE: VIP and Orange Care support plans are limited to Keystroke customers who have purchased Act! or subscribed to Act! from us, or are current Act! hosting customers. Inelible online purchases will be cancelled.
Orange Care details are as follows
- 12 months of unlimited Level 1&2 phone and email support (up to 30 minutes per subscriber/per day). Support is defined as phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality. Pro users can bundle Orange Care Starter with their software purchase, but the first term would be for 6-months only. The Orange Care Starter plan can be converted to full Orange Care with an on-time renewal.
- Unlike with Swiftpage Support, Orange Care includes setup and support of Actcessories, as well, ensuring your entire Act! eco-system is covered
- Orange Care includes Level 1 & 2 Technical Support
- Orange Care is exclusive of Level 3 support, training, development, customization or business consulting. Level 3 support for more complex questions, repairs, set up or troubleshooting issues may require additional charges. Service beyond the daily allotment will require a VIP Plan in place, from which the additional time would be deducted.Must be on an Act!
- Premium Subscription plan, or be an active hosting subscriber with Keystroke. Act! Pro or off-plan Premium users must purchase Orange Care Starter to be eligible to subscribe to a regular Orange Care Support plan with on-time renewal.
Keystroke's "OrangeCare Plus"
Orange Care Plus includes all the benefits of our normal Orange Care plans, PLUS one-hour of VIP per user/year to allow customers to get customization, consulting, and project work completed through the course of their OC+ contract year.
Terms & Conditions
- OrangeCare Plus available exclusively to Act! customers who purchased through Keystroke.ca.
- The free software listed above are only valid during term of OrangeCare
- Quantity of OrangeCare must match Act! subscription or perpetual license quantity. Additions to Act! subscription total will require prorated purchase of OrangeCare.
- All support plan purchases are final.