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Our Mission Statement

"To inspire & support our client's ongoing success through quality business solutions."

Interested in joining our team?

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About
Keystroke

An "Apeeling" History of Growth
Keystroke was founded in 1994 as a local technical sales & services company. In 2004, Keystroke made the switch to focus more on CRM and web solutions, with Act! being the most recommended solution.

CRM consulting allowed us to leverage our networking experience to deploy and host our customer's databases, and it wasn't long before we became the dominant Act! reseller in the country - earning the distinction of Act! Master Distributor for Canada and the exclusive Act! hosting provider for Canadians.

Through many business acquisitions, hard work, and a clear vision, Keystroke became the #1 Act! Reseller in the world in 2015, with over fifty Act! consultants employed or under our management, spread North America. Along the way we also developed our own line of Act! add-on products, specializing in industry verticals like wealth management, mortgage brokers, and tech support, just to name a few.
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Business Focus

With our acquisition of Contactik in mid 2016 (the French distributor for Act!), Keystroke was able to offer services in both English and French, and became the chief French technical support resource for Act! in North America. Only a few short months later, Keystroke acquired Handheld Contact, the #1 mobile solution for Act!, which instantly extended our distribution reach across the world. By mid 2017, Keystroke acquired the former #1 Act! reseller, DesignR1, furnishing them with another bevy of add-on products that rounded out one of the largest collections in the world. It was fitting then, that in 2018, Keystroke took over the management of the Act! Add-on Store, boasting the largest collection of addons anywhere.

In 2016 we approached Swiftpage about developing the custom table technology that would later be known as Act! Premium Plus. Today, Keystroke has over one hundred software products in our portfolio.

There was no IT in team, until now...

Whenever you call our office, you'll reach a member of the Keystroke Success Team. It may sound hokey, but we really are united in our commitment to product & service excellence, and we're stronger for our collective expertise. 

Keystroke now has offices in Montreal, Toronto, and Kitchener, with 35 full-time employees spread across North America. And since a team is only as strong as it's people, we'd like to introduce you to some of ours.
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The Keystroke Success Team

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Ken Quigley
President & Founder
ACC, APT, BA, MCSE
Phone:416-499-3090 x301
Toll free:1-833-ACT-BOLD
Email:Ken@kqc.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Ken Quigley
Prior to starting Keystroke in 1994, Ken earned a degree in Political Science, which he insists is relevant to his career. Ken is certified as an MCSE, Act! Consultant, Act! Premier Trainer, and a Quickbooks Pro Advisor. He was also a member of Toronto Real Estate Board for 21 years.
James Paulus
Office Manager
ACC
Phone:416-499-3090 x302
Toll free:1-833-ACT-BOLD
Email:jpaulus@keystroke.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
James Paulus
James is the longest serving employee having been assimilated into the Keystroke collective in 1994, joining right out of high school. James is the office manager, and responsible for accounting, operations, and inventory.
Michael Kadlub
Support Manager
ACC & APT
Phone:416-499-3090 x310
Toll free:1-833-ACT-BOLD
Email:michaelk@kqc.ca
Website:www.keystroke.ca
Location:Cleveland, OH, USA
Michael Kadlub
Michael joined Keystroke in January 2016 as our support manager, having worked as the senior Act! Consultant at one of our larger competitors for 8+ years. Having been Act! Certified since 1997, Michael is based in Cleveland, is a rabid Cavalier, Indian, and Brown's fan.
Nav Jagdat
Deployment Coordinator
ACC
Phone:416-499-3090 x306
Toll free:1-833-ACT-BOLD
Email:navjagdat@kqc.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Nav Jagdat
Nav has done many jobs here at Keystroke, including, sales, support, and customer care, but recently Nav was promoted to Deployment Coordinator, a position that requires his considerable technical & communication skills. Nav's personal life is often filled with sports, as he is a die hard Blue Jays fan.
Greg Davis
Act! Support
ACC
Phone:416-499-3090 x329
Toll free:1-833-ACT-BOLD
Email:gdavis@kqc.ca
Website:www.keystroke.ca
Location:Gilbert, AZ, USA
Greg Davis
Greg joined us directly from Swiftpage, where he sold and supported the Act! product for over 12-years. Greg is adored within the Act! community for his breadth of Act! knowledge and eagerness to help others with their technical needs, and is a perfect addition to our support department.
Paul Colussi
Sales Rep
Phone:416-499-3090
Toll free:1-833-ACT-BOLD x704
Email:paul.colussi@kqc.ca
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
Paul Colussi
Paul joined us in late 2019 after a long career in hardware and software sales, and naturally was an easy fit for our team.
Suzanne Patterson
Sales Representative
Phone:416-499-3090 x325
Toll free:1-833-ACT-BOLD
Email:spatterson@kqc.ca
Website:www.keystroke.ca
Location:Gilbert, AZ, USA
Suzanne Patterson
Suzanne was previously an ACC who started with us in Customer Care, and was later promoted to sales. Suzanne is a tireless advocate for our clients, and is always searching for the best solution for their business.
Sarfraz Habib
Senior Accountant
CGA
Phone:416-499-3090 x327
Toll free:1-833-ACT-BOLD
Email:sarfraz.habib@keystroke.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Sarfraz Habib
Sarfraz is a senior account who joined our team in late 2016. His accounting experience has proven invaluable in guiding Keystroke's internal fiscal policies, and he manages the commission payments of our channel partners & resellers - so he's quite popular.
Ahsan Khalid
Chief Technology Officer
ACC & Developer
Phone:416-499-3090 x321
Toll free:1-833-ACT-BOLD
Email:ahsan@keystroke.ca
Website:www.keystroke.ca
Location:Hamilton, ON, Canada
Ahsan Khalid
Ahsan Khalid is our CTO, and master of all things technical. He handles support calls, networking, and software development. If we need Act! to do something it can't do out of the box, Ahsan builds it. If you're using one of our Keystroke Accessories, Ahsan likely built it.
Carlos Peliceli
Marketing Manager
Phone:416-499-3090 x330
Toll free:1-833-ACT-BOLD
Email:carlos@kqc.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Carlos Peliceli
Carlos was assimiltaed into the Keystroke Collective in late 2019 as our Marketing Manager, and he brings with him an impressive resume of work in the field. We're looking forward to the changes he'll make in the new year as we introduce new products & services.
Sazzad Kamal
Developer & Project Manager
Phone:416-499-3090
Toll free:1-833-ACT-BOLD
Email:sazzad@keystroke.ca
Website:www.keystroke.ca
Location:Hamilton, ON, Canada
Sazzad Kamal
Sazzad (pronounced "Shejat") joined us from Handheld Contact where he was a mobile developer & server specialist for a decade. Sazzad works mostly in Android development and our middleware.
Zdena Nagyova
Product Manager & HR
Phone:416-499-3090 x304
Toll free:1-833-ACT-BOLD
Email:zdena@keystroke.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Zdena Nagyova
Zdena was brought into help us promote project management, reporting, and SEO, while helping us organize the Act! Marketplace and our reseller channel. A simple task for a Slovak with two Masters degrees and four languages.
Joe Mossa
Support Coordinator
Phone:416-499-3090 x328
Toll free:1-833-ACT-BOLD
Email:joseph@keystroke.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Joe Mossa
Joe's job may not seem exciting, but customers love him. He's the traffic cop for all support inquiries, and makes sure calls our routed to a technician quickly. He also manages our website chat service.
Amanda Bolah
Act! Support
ACC
Phone:416-499-3090 x303
Toll free:1-833-ACT-BOLD
Email:amanda@keystroke.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Amanda Bolah
Amanda Bolah joined the Keystroke team mid 2009, and brings with her almost 10 years of IT experience in both Canada and the US. Amanda is an Act! Certified Consultant.
Bhavin Ahir
iOS Developer
Phone:416-499-3090
Toll free:1-833-ACT-BOLD
Email:bhavin@keystroke.ca
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Bhavin Ahir
Bhavin is our lead IOS developer for Handheld Contact, and is as hard working as he is quiet. In dev meetings we're always asking him to repeat himself because his insights are excellent and his volume button is always set to just above "mute".
Silvia Wu
Admin & Sales
Phone:514-666-7587 x225
Toll free:1-888-880-0449
Email:silvia@keystroke.ca
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Silvia Wu
Silvia joined our Montreal team in the summer of 2016 to assist with administration and sales support. Silvia seemed shy at first, but has proven to be a ferocious advocate for customers and is quick to deliver information our customers need for their accounts.
Farah Mustapha
Customer Care
Phone:514-666-7587 x223
Toll free:1-888-880-0449
Email:fmustapha@keystroke.ca
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Farah Mustapha
Farah joined Keystroke in late 2018 to help in customer service, and was later promoted to customer care manager. Farah was the perfect fit to lead the "Keystroke Koncierge", as she is passionate about their happiness and success. She is also a delight speak with. Farah also is extremely active in keeping us visible on our different social media channels.
Jia Kai Zhang
ACT! Support
ACC
Phone:514-666-7587 x272
Toll free:1-888-880-0449
Email:jiakai@kqc.ca
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Jia Kai Zhang
After four years of technical support for all kinds of computer issues from paper jams to code debugging, Jia Kai now focuses on Act! support and provides support to both our English and French speaking clients.
Christine Morgan
Administration
Phone:514-666-7587 x229
Toll free:1-888-880-0449
Email:cmorgan@keystroke.ca
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Christine Morgan
Christine was recently assimilated into the Keystroke Collective in late 2019 to assist with administration. Her job has been to connect with our subscribers and ensure all their CRM account needs are met.
Eric Duong-Lamoureux
Creative Director
Phone:514-666-7587 x271
Toll free:1-888-880-0449
Email:elamoureux@keystroke.ca
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Eric Duong-Lamoureux
Eric joined our team in 2018 to help with our online marketing and branding. He has an extensive background in design, website development, and SEO. If we're looking better online and you're seeing more of us, Eric has likely had something to do with it.
Kossivi Afanglo
Act! Support
ACC
Phone:514-666-7587 x273
Toll free:1-888-880-0449
Email:kafanglo@keystroke.ca
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Kossivi Afanglo
Kossivi joined our French support team in June 2018, and works also on internal IT support for our team.
Ouijdane Maha
Admin & Translation
Phone:514-666-7587 x227
Toll free:1-888-880-0449
Email:omaha@keystroke.ca
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Ouijdane Maha
Ouiji was brought assimilated into the Keystroke Collective to assist with administration and translation. Her job has been chiefly translation as she has been in charge of translating the website, our programs, and our day to day communications.
Courtney Pelletier
Tech Support & Administration
Phone:514-666-7587 x228
Toll free:1-888-880-0449
Email:cpelletier@keystroke.ca
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Courtney Pelletier
Courtney was recently assimilated into the Keystroke Collective to assist with tech support and administration. Her job has been to connect with our subscribers and ensure all their CRM account needs are met.
Fajar Chandra
Web Developer
Phone:416-499-3090 x227
Toll free:1-833-ACT-BOLD
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Fajar Chandra
Fajar joined us in mid 2018 as a web developer, and we quickly discovered there was not much he couldn't do. With a Masters Degree in Computer Science, Fajar has built much of our shopping cart, our online quoting system, and many of the modules you see on Keystroke.ca. He has also done some fancy stuff with QuoteWerks.
Adrielle Krahn
HHC Sales & Admin
Phone:416-499-3090 x710
Toll free:1-833-ACT-BOLD
Email:adrielle@keystroke.ca
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
Adrielle Krahn
Adrielle works out of our Kitchener office handling HHC sales & administration, and is our secret "happiness" weapon. No one can stay mad after a call from Adrielle as she is quite literally sunshine in a bottle.
Victor Krahn
SVP & COO
ACC
Phone:416-499-3090 x702
Toll free:1-833-ACT-BOLD
Email:victor@keystroke.ca
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
Victor Krahn
Vic joined Keystroke when we merged with Handheld Contact, where he was the president for over a decade. Vic continues to manage the Kitchener office, and serve as our team's COO and manager of the KPP program and Development Community.
James Young
Act! Sales
ACC
Phone:416-499-3090 x703
Toll free:1-833-ACT-BOLD
Email:jyoung@kqc.ca
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
James Young
Jamie joined us from Manulife, where he worked for many years as a technical support rep. Jamie used his extensive history in wealth management & his technical experience as an ACC to become Keystroke's leading sales rock star.
Craig Strybosch
HHC Support
ACC
Phone:416-499-3090
Toll free:1-833-ACT-BOLD
Email:craig@keystroke.ca
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
Craig Strybosch
Craig joined us from HHC, and works as the primary HHC support specialist out of our Kitchener office. Craig has a large collection of super hero paraphernalia that consumes most of the wall space around his desk.
Duane Anderson
Development
Phone:416-499-3090 x331
Toll free:1-833-ACT-BOLD
Email:duane@keystroke.ca
Website:www.keystroke.ca
Location:Bend, OR, USA
Duane Anderson
Duane joins us from ASDS Computer, where he was the chief developer for many years, producing products like MigrateAdmin, FaxAdmin, MergeAdmin, etc.
Katerina Terzieva
HHC Development
Phone:416-499-3090 x707
Toll free:1-833-ACT-BOLD
Email:katerina@keystroke.ca
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
Katerina Terzieva
Katerina joined us from Handheld Contact where she has served as a long time developer of mobile apps. Katerina is chiefly involved in Android & Blackberry development, and also works on the HHC Windows console.
Erik Smetana
Act! Support
ACC
Phone:416-499-3090 x503
Toll free:1-833-ACT-BOLD
Email:erik@kqc.ca
Website:www.keystroke.ca
Location:Salem, OR, USA
Erik Smetana
Erik provides technical support for all of our Act! customers with Act! and Act! hosting related issues. Erik is also especially adept at helping with our Act! add-ons.
Jason Murphy
Hosting Manager
ACC
Phone:416-499-3090 x502
Toll free:1-833-ACT-BOLD
Email:jmurphy@kqc.ca
Website:www.keystroke.ca
Location:Salem, OR, USA
Jason Murphy
Jason joined the team in July of 2017, and after working in sales and support, was given the task of managing the hosting department.
Kevin Ryan
Web Development
Phone:416-499-3090 x504
Toll free:1-833-ACT-BOLD
Email:kryan@keystroke.ca
Website:www.keystroke.ca
Location:Salem, OR, USA
Kevin Ryan
Kevin is the last DesignR1 former employee to be assimilated into the Keystroke collective. Kevin joins an already large development team, where he will be chiefly responsible for developing web solutions like Webplanner.com.
Paul Neal
Developer
Phone:416-499-3090
Toll free:1-833-ACT-BOLD
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Paul Neal
Paul joined us in early 2020 after a long career in enterprise development, working with many of Canada's most well-known companies. Paul's deepens our development bench, especially in web, and is crucial for internal and external projects.

Happy customers are the best advertising

Every customer is important to us, but sometimes it's worth noting the more high profile organizations that have trusted us to deploy Act! for them. The below is a short list of customers we've deployed in the last few years, and have upgraded more than once with us.
Manulife.jpgCanAM.jpgCunningham.jpgJanPro.jpgCanadien.jpgOttawa.jpgSchoolBoardsCo-op.jpgGoTouchDown.jpgAudi_Altram.jpgCIBC.jpgWoeller.jpgInvis.jpgNationalArtCentre.jpgOntarioAerospace.jpgAECL.jpgCreativePlanning.jpgBrampton.jpgToronto.jpgAlbarrie.jpgHomeHardware.jpgColdwellBanker.jpgHibar.jpgAssante.jpgHollisWealth.jpg

Sometimes even IT people blush

Everyone likes to have their hard work acknowledged, and we're no different. We always work hard to earn and keep your business, but sometimes when we go above and beyond the call of duty, customers take the time to write us a thank you.
The list below is but a few of those we've gathered over the years. If you're a customer with a recent positive experience working with us, please feel free to pump our tires, as well. We'd love to hear from you.

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408

Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

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