Act! Upgrade Pricing/Obsolescence Policy
Swiftpage's Upgrade Pricing/Obsolescence Policy is intended to define the Act! products that are eligible for upgrade pricing. Traditionally, this policy has been determined by the current release and, in most cases, two prior releases of an Act! product. If you're using a version of Act! older than that, you are likely not eligible for support, license availability, or upgrade or "Loyalty" pricing and will instead need to subscribe to Act! at normal pricing. As Swiftpage transitioned Act! into a subscription service in 2015, the issue of upgrade pricing became less relevant to the Premium product line, and more a Pro product consideration only.
Act! Support Obsolescence Policy
Swiftpage's Support Obsolescence Policy is to support the current release and, in most cases, two prior releases of a product. Customers with an active support plan that are using an obsolete product will receive support through the expiration of the existing support plan. You're not able to renew your support contract unless you upgrade to a supported version of Act!. If you upgrade prior to the expiration of your support plan, your plan will be transferred to the new product and remain valid until the plan expires.
For access to Swiftpage support, you must have a current support plan, call 866-873-2006, and have their account number ready.
Customers using unsupported products are encouraged to upgrade to Act! Pro or Act! Premium and purchase a support plan. To upgrade, call 800-857-0558. For more information on Swiftpage support plans, please click HERE, and for Keystroke support plans, click HERE.