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Have questions about how the Swiftpage Obsolescence Policy impacts you


Obsolescence Policy

Swiftpage's Upgrade Pricing/Obsolescence Policy is intended to define the Act! products that are eligible for upgrade pricing. Traditionally, this policy has been determined by the current release and, in most cases, two prior releases of an Act! product. If you're using a version of Act! older than that, you are likely not eligible for support, license availability, or upgrade or "Loyalty" pricing and will instead need to subscribe to Act! at normal pricing. As Swiftpage transitioned Act! into a subscription service in 2015, the issue of upgrade pricing became less relevant to the Premium product line, and more a Pro product consideration only.

Please note that as Act! Pro v22 is expected to be released in October 2019, only owners of Act! v20 will be eligible for upgrade pricing after it's release date. Owners of Act! Pro v19 should be eligible to pre-order v22 in September 2019 at upgrade pricing.
Please note Keystroke cannot guarantee the current state of your product's obsolescence status, or any updates to Swiftpage's Obsolscence Policy. For current information on their Act! obsolescence policy, please click HERE.

Act! Support Obsolescence Policy

Swiftpage's Support Obsolescence Policy is to support the current release and, in most cases, two prior releases of a product. Customers with an active support plan that are using an obsolete product will receive support through the expiration of the existing support plan. You're not able to renew your support contract unless you upgrade to a supported version of Act!. If you upgrade prior to the expiration of your support plan, your plan will be transferred to the new product and remain valid until the plan expires.

For access to Swiftpage support, you must have a current support plan, call 866-873-2006, and have their account number ready.

Customers using unsupported products are encouraged to upgrade to Act! Pro or Act! Premium and purchase a support plan. To upgrade, call 800-857-0558. For more information on Swiftpage support plans, please click HERE, and for Keystroke support plans, click HERE

You may also visit the Act! Knowledgebase and Act! Online Community to browse for answers, post questions, discuss ideas, and share information about Act!.

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408

Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

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