Have questions about our support plans?
Important Terms & Conditions for Keystroke technical support.
If you are unclear about the billable status of this support session, please clarify with your support representative before granting us access to your computer.
- Keystroke technical support is not part of the support included with your Act! subsciption: Technical support included with your Act! subscription is a support package provided by SwiftPage that Keystroke resells. We turn most of the revenue from these sales over to SwiftPage to pay for this support cost. To understand the difference between the two, please click HERE.
- Once the support session starts, we will be able to see your screen, so please take a moment to close any sensitive material you may currently have open on your computer.
- All attempts will be made by our our staff to safeguard your data, programs, and the integrity of your operating system. However, Keystroke and its' staff are not liable under any circumstances for any consequential or incidental damages, including (but not limited to) damages for loss of use, business interruption, lost data, or for any sum paid to third parties.
- Please take a moment to visit our FAQ page or the Act.com knowledgebase as most support issues can be answered there. For support information on our add-ons, please visit http://kb.act4work.com.
In order to provide you technical support, we will need to gain remote access to, and control of your computer. This access is granted by you on a case by case basis using Citrix or TeamViewer, and can be terminated by you at any point during or after the session. Once the session is completed, and the connection terminated, we will have no ongoing access to your computer or network until you grant us access permission again as you did today.