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Online Support

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Have questions about our support plans?

BEFORE YOU BEGIN YOUR SUPPORT SESSION, PLEASE READ THE FOLLOWING.

Keystroke technical support is a billable service, unless otherwise indicated in advance by your technician. An active Keystroke support package like VIP, Labour bank, or OrangeCare is required to receive service.

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Important Terms & Conditions for Keystroke technical support.

If you are unclear about the billable status of this support session, please clarify with your support representative before granting us access to your computer.

  • Keystroke technical support is not part of the support included with your Act! subsciption: Technical support included with your Act! subscription is a support package provided by SwiftPage that Keystroke resells. We turn most of the revenue from these sales over to SwiftPage to pay for this support cost. To understand the difference between the two, please click HERE.
  • Once the support session starts, we will be able to see your screen, so please take a moment to close any sensitive material you may currently have open on your computer.
  • All attempts will be made by our our staff to safeguard your data, programs, and the integrity of your operating system. However, Keystroke and its' staff are not liable under any circumstances for any consequential or incidental damages, including (but not limited to) damages for loss of use, business interruption, lost data, or for any sum paid to third parties.
  • Please take a moment to visit our FAQ page or the Act.com knowledgebase as most support issues can be answered there. For support information on our add-ons, please visit http://kb.act4work.com

In order to provide you technical support, we will need to gain remote access to, and control of your computer. This access is granted by you on a case by case basis using Citrix or TeamViewer, and can be terminated by you at any point during or after the session. Once the session is completed, and the connection terminated, we will have no ongoing access to your computer or network until you grant us access permission again as you did today.
Contact information

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

© 2016 Keystroke Quality Computing Inc. All Rights Reserved.

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