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Important notice for our customers – COVID-19

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Our Mission Statement

"To inspire & support our client's ongoing success through quality business solutions."

Have questions about our support plans?

Ask about our Keystroke Koncierge Program

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Our
Annual Support Plans

Plans to cover all your support needs

The Keystroke Annual Support plans were inspired by new Act! customers needing some initial "kick start" help with their deployment or upgrade, but hesitant to engage a consultant for fear of the cost. We saw this problem as both avoidable and easy to fix, so we created two completely different style support plans designed for different customer needs.

VIP Club

Description:
2-8 Hours of Level 2 phone or email help with troubleshooting,
consulting, database customizations, smaller projects, and setup or service of select 3rd party add-ons.

Keystroke
Support Plan Options

Generally VIP Club is for small projects, and Orange Care is for ongoing break/fix and setup support.

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Orange Care

Description:
One year of Level 1 & 2 support (up to 30-minutes per day, per user)including our success commitment for upgrades & setup, 3rd party add-ons, as well as unlimited email assistance.
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Keystroke Support Plan Comparison Chart

Click the "+" to expand each feature to see additional details
Support Features
VIP
VIP+
VIP Diamond
VIP Diamond+
Orange Care
Orange Care+
Support Time
2hrs/year
4hrs/year
4hrs/year
8hrs/year
30m/day/ user
30m/day/ user
VIP support plans have a fixed time limit per year, with a purchase limit of one per year. Regular VIP and Diamond VIP are NOT mutually exclusive as you can buy one of each in a single year since they involve different levels of service. OrangeCare limits are fixed at 30-minutes per day multiplied by the number of subscribers. Usage beyond the daily limit would either be billable or deducted from an existing VIP
Web chat
Use our online webchat service for faster responses to quick questions. Service is monitored from 9AM-7PM EST, and is not intended for advanced troubleshooting
Support Level
2
2
3
3
2
2
Level 2 service involves standard break/fix service within the Act! application itself. Level 3 generally involves programming, scripting, more advanced service work, and general business consulting
10x5 phone support
Keystroke telephone support service is available from 9am - 7pm EST Monday through Friday
Appointment Setting
Appointments can be scheduled for a specific time, date, and technician for support plan subscribers. Ad hoc scheduling is also available
Free Password Reset
Locked yourself out of your database? Keystroke literally wrote the password reset tools and susbcribers are entitled to free password resets as needed. Must be requested or approved by the account administrator. VIP subscribers get this service at no extra cost, but the time involved is deducted from their hour bank.
Remote Assistance
Remote Setup Assistance
Remote Add-on Assistance
Remote Break/Fix Assistance
Remote Training
Remote Act! training is available for up to four students (video recording not available). Classroom training is a separate charge.
Programming & Development
Keystroke has a team of developers that can do general scripting, create DLL's, or develop SDK or WebAPI based addons. Source code & exclusivity are available at an extra fee
Customization
Customization can range from designing a database, layout, importing, or implementing add-ons as needed
Project Work
Project work generally involves a longer term scope of work that incorporates several stages of deployment, customization, training, and/or development. This can involve one or more consultants, and often involves an initial scoping fee to define the project
KnowledgeBase
Contract Term
1 Year
1 Year
1 Year
1 Year
1 Year
1 Year
Auto-Renewal

Only OrangeCare is auto-renewed, but the customer always has the option to decline. We invoice one-month in advance to ensure customers have an opportunity to decide before their renewal date. We keep detailed records of support utilization for all our plans so customers can make an informed decision of their value

With VIP's, we contact the customer multiple times in advance of their renewal to give them the opportunity to renew on time, and both save 10% and carry-over any unused time

Software included
Tables4act ($70/yr value)
Primary Contact + ($30 value)
Welcome Kit
Eligible Customers
Act! Pro Customers
Act! Premium (perp & sub)
Annual Cost
$175
$330
$600
$1100
$120/user
$150/user
= Included
= Not Included
= Partially Included

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408

Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

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