Act! Premium Desktop & Cloud
Prices & Packages
no matter where you are on your journey
Act! offers the following subscription plans, and the right choice depends on your chosen deployment strategy, data complexity, marketing and security requirements. Returning Act! customers may be eligible for special discounts, so please contact our sales team at 1-833-ACT-BOLD for details. The following is a breakdown of those options.
Standard
(billed annually)
If you liked Act! Premium Cloud, you will love Act! Advantage Standard, as it includes all the APC benefits and price, but with many more marketing, sales, and productivity tools than before.
Get more with Act! Advantage.
Standard
Includes:
- APC - a full-featured SaaS CRM
- Standard eMarketing with 2500 monthly sends
- Mobile App for IOS and Android
- 15GB Cloud Storage
- Online appointment scheduling and professional quoting tools for each user
- Integrated Web forms & Surveys, Event Management, website chat service, and list verification (250 monthly contact scans included) for each account
- Full Web API Support
- No Portal or Projects eligibility
- Nightly backup & maintenance
- Standard Support
Professional
per month/per user
(billed annually)
For only $15 more per user, teams get individual access to the advanced version of all programs, 10GB more of storage, a huge upgrade in eMarketing features and sends, project management, and 50% off Orange Care support and custom table upgrades.
Professional
Includes:
- APC - a full-featured SaaS CRM
- Professional eMarketing with 25,000 monthly sends
- Mobile App for IOS and Android
- 25GB Cloud Storage
- Online appointment scheduling, professional quoting tools, Integrated Web forms & Surveys, Event Management, website chat service, and list verification (2500 monthly contact scans included) for all users
- Project management
- Accounting integration
- Customer Service Portal available for $100/month/account
- Full Web API Support
- Nightly backup & maintenance
- Standard Support
- 50% discount on custom tables & Orange Care support plans
Ultimate
(billed annually)
The "no-compromise" tier includes free enhanced support & custom tables, full marketing automation features, and double the sends and contact scans of the Pro tier. It also includes a $1200 customer service portal, and one extra AMA domain.
Ultimate
Includes:
- APC - a full-featured SaaS CRM
- Advanced Marketing Automation with 50,000 monthly sends
- Mobile App for IOS and Android
- 35GB Cloud Storage
- Online appointment scheduling, professional quoting tools, Integrated Web forms & Surveys, Event Management, website chat service, and list verification (5000 monthly contact scans included), for all users
- Project Management
- Accounting integration
- Customer Service Portal Free
- Custom Tables & Enhanced Support Free
- One extra AMA Domain
- Full Web API Support
- Nightly backup & maintenance
Act! Premium Desktop
(Self-hosted)
(billed annually)
For legacy users looking to maintain their old self-hosted environment, Act! Premium Desktop is the best option. This DIY model allows users to set up whatever environment they want on their side or use a third-party hoster to maintain maximum flexibility.
Act! Premium Desktop
(Self-hosted)
Security and control of an on-premise solution
- Full-featured CRM Self-hosted (desktop or cloud)
-
Marketing Automation (Basic)
-
API Connectivity
-
No program storage limits
-
Annual Upgrade Entitlement
-
Phone, Email, and Chat Support
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Supports API & SDK add-ons
-
The Act Premium Desktop is available in French too
ACT! ADVANTAGE UPGRADE OPTIONS
- Advanced eMarketing and Marketing Automation:
- Standard tier of Act! Advantage can add Advanced eMarketing (formerly Select tier of AMA) for $79/month, and $199/month for Marketing Automation (formerly AMA Complete), with both billed annually.
- The Professional tier includes Advanced eMarketing, but Marketing Automation can be added for $199/month.
- Ultimate includes all eMarketing and Marketing Automation features, and 50,000 monthly sends.
- Click HERE to learn more about the different rates and tiers of Act! Marketing Automation.
- Additional Email Sends:
$15/month for 2500 send blocks (billed annually) - Additional Domains:
$50/month/account, billed annually. The Ultimate tier includes one extra domain free, and each additional domain is at the regular price.
- VIP & VIP Diamond Support Plans:
Starting at $228/year/account - Orange Care Support Plans:
Orange Care is available for $10/month/user (billed annually) for Standard Tier of Act! Advantage. Professional tier includes either Orange Care or Enhanced Support for 50% off, and Ultimate includes both for free. - Desktop Sync
Get an offline desktop client for the users that need it for only $10/month extra per user. Great for working with add-ons and performing admin functions not available on the web. - SMS
Starting at $19/month (500 sends) billed annually, and $5/month for each additional 500 monthly sends. Carrier rates may vary depending on the region
FREQUENTLY ASKED QUESTIONS
Can an Act! Advantage subscriber move between tiers during their subscription? Yes, subscribers may move up to a higher tier of Act! Advantage at any time. Downgrading tiers or reducing users or add-ons may only take place at renewal.
Are multi-year subscriptions available for Act! Advantage subscribers? Yes, 1,2,3, and 5 year subscriptions are available for all tiers of Act! Advantage.
What happens to Act! Premium Cloud when Act! Advantage launches? Act! Premium Cloud subscribers will remain on APC until they eventually migrate to Act! Advantage. They can continue to purchase APC add-ons (Enhanced Support, Custom Tables, etc.) and will continue to renew on APC rate plans until they migrate. They will not see the new features or change pricing models until a transition occurs.
When you add multiple extras to Act! Advantage Standard, it can be more expensive than moving upstream to Act! Advantage Professional or Act! Advantage Ultimate, why? Correct! Customer are encouraged to move into the higher tiers of Act! Advantage where they will get significantly more value in terms of base features, email send allotments, cloud storage, and much more.
Several of the APC add-on products are the same price in the base tier, Act! Advantage Standard, why? By keeping both the base user price of APC and Advantage Standard the same (eg: $30/mo USD), as well as add-ons such as Enhanced Support, AMA, and Custom Tables, it enables seamless migration for APC customers who ultimately move to Act! Advantage Standard. They will simply receive the exclusive new product features with no change in price. APC customers who elect to migrate to the Professional or Ultimate tiers of Act! Advantage will need a custom quote to determine their best option, as the pricing depends on their unique combination of users and add-ons.
What product will the free trial be going forward? In regions where Act! Advantage has launched, the free trial will be Act! Advantage Ultimate. Certain features such as sending SMS messages, email list scans, & bulk emails have been throttled to prevent abuse.
Is there special pricing for users migrating from a perpetual license or former subscribers who return (6+ mo) as there is today for Desktop and APC? Yes! There are special prices for the first year of Act! Advantage for all tiers. The reduced prices (for year 1) are similar to what is offered today on Desktop and APC for these groups.
ACT! DESKTOP UPGRADE OPTIONS
- Custom Tables:
$70/year/user, billed annually - Database Hosting:
$10/month/user, billed annually
ACT! PREMIUM CLOUD UPGRADE OPTIONS
- Custom Tables:
$10/month/user, billed annually - Additional Storage per 4GB:
$5/month/account, billed annually
- SMS Upgrades (per month, billed annually)
- Phone Number + 500 monthly sends: $6.25/account
- Additional 500 monthly sends: $5/account
Understanding Act! Subscription
- Act! subscription totals (number of licenses) can be increased mid-term, and you will only be billed the prorated amount due until your next renewal date, at which time you will be billed the annual amount for your new subscription total
- Subscription totals can only be decreased at the time of renewal, and account reductions cannot exceed 75% of the current seat count.
- Act! Premium Cloud does not offer perpetual plans due to the ongoing hosting commitment
- As of April 1st, 2019, Act! discontinued the practice of offering quantity discounts on sales of 5+ seats. Legacy customers will continue to be grandfathered with their quantity discounts, but additional seat purchases would be purchased at their existing subscription rate, and additional purchases could not entitle them to further quantity discounts if they moved into a new pricing tier under the old quantity discount system.
