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Important notice for our customers – COVID-19

Internet Configuration for Act! for Web

 How to Configure Internet Explorer to Access Act! Premium for Web

You will need to allow cookies, add your ACT! Premium for Web Web site to the trusted list and configure ActiveX security. Use the following steps:

Note: The following information is provided as a convenience. Sage Software, Inc. does not provide support for Microsoft Products. For more information on this topic go to

Allowing Cookies

  1. Launch Internet Explorer . Click the Tools menu, and then click Internet Options . The Internet Options dialog box appears.
  2. Click the Privacy Tab.
  3. Under the Privacy tab, click the Advanced button. The Advanced Privacy Settings dialog box appears.
  4. Enable the Override automatic cookie handling option. Ensure that the Accept option is enabled for First-party Cookies andThird-party Cookies . Click OK to exit the Advanced Privacy Settings dialog box.

Step 2 Illustration

Step 2 Illustration

Step 3 Illustration

Step 3 Illustration

Configuring the Trusted Sites Zone

Step #1

On the Internet Options dialog box, under the Privacy tab, click the Sites button.

Step #2

The Per Site Privacy Actions dialog box appears. Type the address " " into the Address of website field, clickAllow , and then click OK to exit the Per Site Privacy Actions dialog box.

Step #3

On the Internet Options dialog box, under the Privacy tab under the Pop-Up Blocker settings, click the Settings button.

Step #4

The Pop-up Blocker Settings dialog box appears. Type the address "*" into the Address of website to allowfield, click Add , and then click Close to exit the Pop-up Blocker Settings dialog box.

Step #5

In the Internet Options dialog box, Click the Security Tab, then Click the Sites button.

The Trusted Sites dialog box appears. You need to add two addresses to the Website listType the address "https://*" into the Add this website to the zone field, click Add.

Then click Close to exit the Trusted Sites dialog box.
Click Apply and OK to exit the Internet Options dialog box. 
In Internet Explorer 8, go to Tools > Compatibility View. Be sure Compatibility View is checked. Go to Tools > Compatibilty View Settings:

Add "" to the website addresses:

Thats It!


NOTE: If you have IE version 8, please follow these additional instructions:

You may see the error "Object Required" script error when performing lookups in ACT for Web. This error occurs when you are using Internet Explorer 8, which is not supported as of ACT for Web version 11.1

You may use the work-around of "Compatibility view" in IE 8 to get around this error. 

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Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408

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Saturday & Sunday: Closed

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