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Most people do not buy a VIP plan because they want “more support.” They buy it because they want to get something specific done. That distinction matters. Standard support is great when you need help with the everyday stuff. But there comes a point...
Website chat is now a critical part of customer engagement—supporting pre‑sales inquiries, assisting existing customers, and routing questions to the right teams. But its true value depends on what happens to the data after the conversation ends. Many...
Shared with gratitude from our friends at ActToday Date Posted September 15, 2015 Written by Cate Dempsey Integrating your small business software applications can revolutionise the way your small business works. By creating seamless integration...
It finally happened. We've kicked Old Man Winter to the curb and ushered in a brand new spring. But as we shake off the winter months and prepare for warmer days ahead, have you stopped to consider that maybe your business needs a good spring cleaning...
Despite the commoditization of so much in our lives, one thing certainly isn’t, people. People want to be recognized, and uniquely so. The outgrowth of social media, especially Facebook and Twitter, has enabled each of us to express our individuality...
Keystroke is excited to announce that we have just released a new support plan renewal system that enables our customers to renew their VIP and Orange Care support plans autonomously, while rewarding them for "on-time" renewals with an extra 10%...
Custom tables is a technology that is better appreciated in action, than in concept, so we thought it would be useful to illustrate some standard industry use cases based on professions. Custom tables make it possible to bring complex data sets, unique...
Some questions are easier to answer than others, but sometimes the trick is in asking. If you want to understand what your customers need or want, ask them, but this is often easier said than done. For instance, do many business people have time to...
Between November 2021 and February 2022 Keystroke lost approximately 20% of our staff to poaching. Our story is not especially unique, as this has become increasingly common in the tech sector. Thankfully these positions have all been filled in recent...
On Thursday, January 26th we will be updating the Act! Premium Cloud servers to v24.1. This release introduces several new UI and usability enhancements, including simplified pop-up behavior, an updated Activities flow, and easy-to-access help and...
Think CRM is just a fancy contact list? Think again. Most people discover CRM software when their spreadsheet starts falling apart. But what they don’t realize is that a modern CRM, properly configured, can become the hidden engine behind stronger...
Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.
Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.
Check testimonials HERE
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| Address | : | 500 Gordon Baker Rd. Toronto, ON, M2H 3B4 |
| Toll Free | : | +1 (800) 857-0558 |
| Office | : | (416) 499-3090 |
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