Call-Aid v2

Call-Aid v2 is an Act! add-on that works with the Desktop Version of Act and to deliver click-to-dial functionality with your VOIP softphones TAPI devices. Call-Aid makes dialing from Act! easy and accurate, while ensuring you and your team always are prompted to record the History of the call, as well as follow-ups, as required.

Call-Aid is licensed per activation (one-time fee), and contains an integrated updater to easily receive in-version program updates.

General use:

Call-Aid v2 is as simple to set up as it is to use. Simply install Call-Aid, start Act!, and select click the Call-Aid icon in front of the phone field you wish to call, and select Dial Using "Windows Default", save and you're good to dial. The Call-Aid icon appears next to your phone fields in Act!, and when you click on one, it will launch your softphone and dial the number. When the call is complete, the user simply completes the custom History dialogue box, and the History is recorded for that contact, along with the exact duration of the call.

Features:

• Click-to-dial launches user's softphone (VOIP), as well as TAPI calls for users with modems
• Custom History recording dialogue box that times your calls and makes sure your logging is accurate and consistent (available from the toolbar, as well, to use separately)
• Custom History dialogue box also support dynamic positioning. Where ever you last positioned it, it will reappear in the same place the next time it's invoked with a call.
• Auto-positions dialer icons on your layout, allowing you to choose to the right or left of the phone fields, and avoids fax fields.

• Setup assistance can be purchased with this product, and this option includes the initial installation, activation, and basic configurations of the program
• Setup assistance does NOT include customization or personalization of the program, nor does it include training in its use.
• Keystroke is NOT responsible for updating your computer to prepare it for the installation of this software, as proper computer & Windows maintenance is the sole responsibility of the customer.
• Customer must be ready with all account, licensing, and other details required for activation and setup
• Service may not exceed 45-minutes and "setup assistance" does not imply ongoing warranty assistance with this product.
• Setup Assistance can only be purchased with product. If you determine you need it afterwards, the minimum support plan available is VIP Lite for $85 USD.