In December last year we announced that Handheld Contact - API would be released in January, and users could look forward to the following features:
We were quite anxious to release the product, but we learned some hard lessons from 2017 about rushing a product to market, so we continued to test and improve through the first quarter of 2020. We were grateful that this extra time also allowed Swiftpage to implement some improvements to their WebAPI which this new product heavily relies upon.
The end result was a product we're proud to add to the Handheld Contact family and one that allows us to serve the fastest-growing segment of the Act! community, namely those hosted with Swiftpage or other Hosting providers. Previously, Handheld Contact required users to have one offline database that they could sync with our HHC Windows Console, which would in turn exchange data with the user's device through our middleware server. However, with the advent of the Act! WebAPI, we saw an opportunity to eliminate the console and middleware from the equation and allow users to sync directly with the master database for faster, more frequent updates of more mobile devices. With the offline database & the HHC Console removed from the equation, Handheld Contact - API users could now enjoy the following new benefits:
The first release of Handheld Contact API is for IOS users only, and we expect the Android version to be released near the end of Q2. All Handheld Contact - API users will require a current Act! subscription to use the WebAPI, and be assigned "WebAPI" permission in the Define Users section of their database.
As you can tell from the above video, minimal setup is required as users simply enter their database credentials & location, specify the group they wish to sync to, as well as the fields they want to be included, and the syncing begins immediately. Some "Classic" features like quoting and mobile mapping will be added over time with subsequent updates, but calendar importing from your device we expect to implement in April as this will allow users to more easily manage invitations with Handheld Contact - API. Needless to say, with more of our users away from the office these days, we'll be looking to add features that reduce reliance on using the Act! software itself.