In addition to being an Act! Certified Consultant, Jean specializes in project specification and project management.  With an extensive career working for Fortune 500 accounts, she is adept at defining requirements and overseeing their implementation.  She holds the award for “Most Outstanding Customer References.”  Her niche is understanding and then articulating complex technical information to non-technical audiences.  With a degree in Marketing, she has significant experience designing and producing marketing materials that get results.

Karen started using Act! in 1988 as a sales rep and continued throughout her successful career in corporate technology sales.  In 2002 she founded Actability to help other sales organizations and businesses use Act! most effectively.  Karen specializes in consulting and customizing Act! for clients’ specific needs, Act! database “makeovers”, integrating Act! with Quotewerks, Quickbooks and other systems, data conversion and import, and integrating customer info tracked on separate spreadsheets into custom tables in Act!.

My personal experience with Act! goes back to Version 1.1 for DOS. I became an Act! Certified Consultant ("ACC" now Channel Partner) in 2004 and established my company, AMTechRep LLC.

Professional attributes include exemplary customer service, timely issue resolution, and the ability to create custom layouts specific to a client’s needs. The end result is a record of excellent customer retention, several dating back 15 years, and referrals from satisfied clients.

Certified since: 2010

Brenda Ralston has been an Act! user since about 1987, using it heavily within two small businesses through 2009.  She certified as an Act! Consultant in 2010 and has helped many small businesses implement and leverage Act! since.  She relates to Users from their perspective and her HR background allows her to appreciate Act! for many purposes and from many perspectives.  She enjoys most working hands-on with newer users and small groups, and demonstrating more efficient ways to accomplish your goals using Act!