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General FAQ

1. I need to uninstall the Dashboard completely. How do I do that?

   a. Make sure that ACT! is closed. It may be necessary to reboot your computer in order to fully release the locks on the files. If you encounter a problem uninstalling, reboot the computer and try again.

   b. Click Start->Run

   c. Type:

   regsvr32 /u "C:\Program Files\Keystroke Results\Keystroke Dash\PDFCreatorPilot2.DLL"

   exactly as you see it above. Be sure to include the quotation marks.

   d. Open Control Panel

   e. Open Add/Remove Programs

   f. Select Keystroke Dash and click on the Remove button.

   g. Close the Add/Remove Programs window and close Control Panel.

   h. Open My Computer and navigate to C:\Program Files (x86)\Keystroke Results

   i. Delete the folder called Keystroke Dash

   j. Navigate to C:\Program Files (x86)\ACT\ACT For Windows\Plugins

   k. Delete the file called TLDLoader.dll.

   2. Keystroke Dash doesn’t show up in the ACT! toolbar.

   There could be several reasons why this is happening.

   a. First, close ACT! and open it again. If the dashboard icon still does not show up on the toolbar, then move on to the next step.

   b. Remove your dependentdlls.xml file. This is located in C:\Documents and Settings\admin\Application Data\ACT\ACT For Windows folder. If the dashboard icon

   still does not show up on the toolbar, then move on to the next step.

   c. Reinstall the dashboard.

   i. From Add/Remove Programs in Control Panel, remove the dashboard.

   ii. Delete the Keystroke Dash folder. By default, the folder is located in C:\Program Files\Keystroke Results\Keystroke Dash.

   iii. Reinstall the dashboard.

   3. I encountered an error regarding a timeout when trying to load a history list, note list, or any other list with a large amount of data.

   a. Click on Start->Run

   b. Type ACTDiag and click OK.

   c. If you get a disclaimer, click OK. Otherwise, move on to the next step.

   d. Click on the tools menu and select Adjust ACT! Timeout Values.

   e. Change the Value from 30 seconds to 300 seconds or higher.

   f. Click OK.

   g. Close the ACTDiag utility.

   4. I am installing the Dashboard in a Citrix environment and am getting an error when trying to start ACT!.

   This is most likely a registry permission issue. Make sure that all users have full access to the HKLM\Software\ACT registry key, and all sub keys.

   a. Click Start->Run

   b. Type Regedit and click OK.

   c. Go to HKLM\Software\ACT and right click on ACT and select Permissions.

   d. Talk to your system administrator for more information about user's and group's permissions.

   e. Click on the Advanced button.

   f. Make sure that there is a checkmark next to “Replace permission entries on all child…”

   g. Click OK.

   h. Click OK.

   5. I am not seeing information in the History List, Note List or History Graph.

   a. Check all filter settings.

   i. Make sure that the appropriate users are selected from the Users button at the top.

   ii. Make sure that you have an appropriate date range selected.

   iii. Make sure that you have appropriate history types selected.

   b. The dashboard may be working and taking a long time to gather this information.

   i. Press CTRL ALT DEL.

   ii. Click on the Task Manager button.

   iii. Click on the Performance tab.

   iv. Look at the CPU gauge. If it is stuck at 100%, then the dashboard is probably still processing the query. Wait until it completes.

   c. The AllContacts group may be missing or corrupt.

   The dashboard creates a group in your database called AllContacts. This group must contain every contact in your database. This is where the dashboard retrieves histories. If this group does not contain all of the contacts in your database, then you must either:

   i. Fix the group manually by setting criteria for the group that every contact will meet.

   I.e.: Create Date contains data

   ii. Delete the group and create it manually. Use the criteria above.

   iii. Delete the group and let the dashboard attempt to create it for you. Delete the dashboard, close ACT!, then open ACT!

    

    

See also