Written by Ken Quigley

April 14 2017

Never let good sales get in the way of good service It’s a cliché for companies to say they’re committed to customer service, when most don’t invest in the staff to deliver it. That form of lip service is unworthy of the faith our customers place in us, which is why we intend to put our money where our mouth is. Effective May 1st, Keystroke will...

Written by Ken Quigley

April 01 2017

As some of you may have noticed in our last newsletter, there is a price increase scheduled for May 1st on Act! Subscriptions (click HERE to learn more about the price change). For customers already on Act! Subscription, this small price increase is not consequential, but if you're still using Act! and have not migrated to subscription yet, this...

Written by Ken Quigley

March 22 2017

Sourced from: https://smallbiztrends.com/2017/02/crm-mistakes.html Written by: Clate Mask   We live in the age of the customer, where businesses are built on the relationships they have with their shoppers. Customer relationship management (commonly referred to as “CRM”) is foundational to a small business’s customer experience strategy. It serves...

Written by Ken Quigley

March 22 2017

Please note that we have completed some customer-requested updates to Act4outlook, that all owners of this product are entitled to at no charge. The link for this update is as follows: http://act4work.com/files/a4o/act4outlooksetup.exe Please download this file to your computer, close Act! and Outlook, and run the setup file. This update includes the...

Written by Ken Quigley

March 20 2017

When Swiftpage introduced subscription pricing for Act! back in May of 2015, they implemented two means of payment - monthly and annually. Customers that elected to pay annually, were rewarded with two of their twelve months of subscription free of charge. For those choosing to pay monthly, they were billed a set amount each month, which typically...

Written by Ken Quigley

March 15 2017

As part of our continuing monthly Deep Dive series, this month we'll be focusing on the Knowtifier, Act4mortgages, and Handheld Contact. The webinar will be hosted by Michael Kadlub, Victor Krahn, and James Young, and is scheduled for Tuesday, April 4th at #1PM EST (2-hours). (originally scheduled on March 21st) We'll be giving away a...

Written by Ken Quigley

March 02 2017

Something that frustrates Act! users is that if you create a History record for an Opportunity, it doesn't automatically link that History to the Contact record. We're pleased to report that we've created a simple plugin for Act! that fixes this. Simply install the plugin, and then when you create a History record for an Opportunity, it will...

Written by Ken Quigley

February 28 2017

Due to feedback from our beta testers, we have postponed the release of the update to the HHC Android client today, as well as the release of the IOS update on Friday into next week. As the Windows Console must be released after the mobile clients, we have pushed the release of that update into the following week. We owe it to our customers to...

Written by Ken Quigley

February 23 2017

Beginning with Act! v19.1, entitlement for Act! Premium will be enforced at the .x version level (e.g. 19.0, 19.1, 19.2, etc.) Q.  Why the change for Act! Premium? A.    With the move to subscription, customers are entitled to the most current software only if they are actively subscribed. The nature of the .x releases is...

Written by Ken Quigley

February 19 2017

As part of our continuing monthly Deep Dive series, this month we'll be focusing on Act4outlook, the Primary Contact Tool, and Act4CASL. The webinar will be hosted by Michael Kadlub and James Young, and is scheduled for Wednesday, February 22nd at 3PM EST.  This webinar is obviously free to attend, and we'll be having a draw for five...