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Keystroke VIP Club

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Have questions about our support plans?

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Keystroke VIP Support Plans

VIP Membership has many privileges - including on-time renewal savings!

The Keystroke VIP Club is an annual membership that was inspired by new Act! customers needing some initial "kick start" help with their deployment or upgrade, but hesitant to engage a consultant for fear of the cost. 
The problems we witnessed, though, was that these same people often deployed the Act! program poorly, or in a limiting manner, and ended up wasting more time & money than they hoped to save.

We saw this problem as both avoidable and easy to fix, so we came up with the Keystroke VIP Club to help. See details below.

VIP Support Plans & Prices

VIP Club

$150
per year
  • * Limit one per year *
  • Support Included:

    2-Hours of phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality. Also includes Level 2 consulting for database customizations, smaller projects, and setup or service of select 3rd party add-ons.

VIP Plus

$330
per year
  • * Limit one per year *
  • Support Included:

    4-Hours of phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality. Also includes Level 2 consulting for database customizations, smaller projects, & setup or service of select 3rd party add-ons.

MOST POPULAR

VIP Diamond

$550
per year
  • * Limit one per year *
  • Support Included:

    4-Hours of advanced phone or email help with Level 3 troubleshooting, software development, scripting/programming, remote training, and business consulting. Also includes Level 3 consulting for larger projects, and configuration of select 3rd party add-ons.

VIP Diamond +

$1085
per year
  • * Limit one per year *
  • Support Included:

    8-Hours of advanced phone or email help with Level 3 troubleshooting, software development, scripting/programming, remote training, and business consulting. Also includes Level 3 consulting for larger projects, and configuration of select 3rd party add-ons.

By renewing on, or before the renewal date, customers can now receive the following benefits:

  • NEW! A 10% discount by entering coupon code "ontime" at checkout for VIP renewal (without quotes)
  • NEW! Any unused time from the previous year's VIP contract will be carried over to the new year

Please note that the coupon code is only valid for this year, and only eligible orders will be processed. If a renewal order is submitted after the renewal date, the order will not be processed. Such purchases would be considered a new "VIP" Contract at the prices listed below, with no carry-over hours. A breakdown of our VIP plans and their prices is shown below.

Annual Support Plan Comparison Chart

The Fine Print

What's the catch? Well, there are some conditions, but none that we think will surprise people or stop anyone from joining the Keystroke VIP Club. Membership conditions are as follows:

  • Must opt-in to Keystroke email distribution. Members who opt-out during the term of their membership will forfeit the balance of their membership
  • Membership must be paid before it can be redeemed.
  • One membership per customer, per year. VIP Diamond can be combined with one of the other VIP support packages.
  • Membership's have no cash value and are not transferrable.
  • Keystroke VIP Club benefits cannot be applied retroactively. In other words, Membership cannot be applied to past invoices.
  • Keystroke VIP Memberships must be renewed within 15-days of annual expiry date. Late renewals or stand-alone purchases will be sold at $149.95 for the VIP and $329.95 for the VIP +.
  • Service time is calculated in 15-minute increments
  • VIP time remaining at the end of the one year contact will be lost unless the VIP is renewed on time in which case the remaining time is carried forward. 

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

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Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

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