MikeLazarusAs the Keystroke Team's reach grows across North America, so must our support team grow to cover all time zones. To that end, we are delighted to announce today that Mike Lazarus, "the ACT Evangelist", has agreed to join our team. Mike is one of the most famous ACT Consultants in the world, and one of the busiest too, with 14,000 posts on the ACT Community. Mike will be covering the 5PM-8PM EST shift to start, so that our west coast customers have top-shelf support throughout their workday, and that should expand over time.

Mike was born and raised down-under in Sydney, Australia. He lives and breathes Act! and has done so for nearly 30 years.

After going to NSW University to study Computer Science, he went into hardware engineering. First at IBM on 80xx series mainframes. Then at Digital Equipment Corporation, where he won an Engineer of the Year award. This was also when he moved over into the software side.

With personal computing taking off he joined Sourceware as a Product Manager, looking after the Australians and New Zealand marketing and support for a range of software products including Tracker – one of the first Contact Managers.

In 1987, PC Extras, which had just picked up distribution of a new Contact Manager called ACT!, asked him to take over the Product Management role for it and other products. In the first year, sales went from four seats of Act! in the first month to a thousand in the twelfth. Thus began three decades of his association with the product. It was also at this time that Mike Muhney (one of the co-founders of Act!) called him, what soon became his internationally recognised title, “Act! Evangelist”

In 1991, he got the urge to put into practise many of the ideas he’d been teaching Act! users to do. He started his own small business, GL Computing. Specialising in small business IT, he maintained his love of Act!

Areas of expertise

    • Sales


    • Support


    • Training users, ACCs vendor support staff


    • Addon design


    • Beta testing


    • QA for other addon vendors


    • Distributes and supports add-ons for Asia Pacific


    • Networking


    • Mobility (smartphones and tablets)


    • One of the first ACCs to have a web site – 1995


    • The first ACC outside North America to have multiple ACCs on staff as well as a programmer


    • Developed two of the earliest addons for Act!


    • Trained Symantec technical staff when they purchased Contact Software International


    • Served two terms on the Act! Advisory Board (the first member not from North America)


    • Awarded the Community Contribution Award in 2002 – voted by all global ACCs


    • Wrote the history of Act! and most of the content on Wikipedia’s Act! page


    • Is the most prolific poster on on-line forums, since Symantec started them on CompuServe. This includes fourteen thousand posts on the Act! Community site, alone


    • Founded and administers the Act! Fanatics group on LinkedIn, which has more members than the vendors own group

Personally, he is very passionate about Rugby Union (Life Member of the NSW Waratahs) and Blues.

2015-03-18 17:55:57
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